This listing was posted on PrismHR Hiring.
Dedicated Support Technician
Location:
Wixom, MI
Description:
Sector 7 is looking for a qualified dedicated support technician with a broad Tier 2 knowledge level. We’re looking for someone with basic and intermediate knowledge of computer software and hardware as well as a variety of internet applications, networks and operating systems. Provide timely and accurate information to decision makers, create a positive environment for customers, and to ensure compliance with applicable accounting laws and procedures. Core Values Our ideal candidate possesses the following values:o Employees = #1: Employees are our number 1 priorityo E=mc^2: What you do effects otherso Be efficient: Inefficiency bankrupts morale & momentumo Grow upwards; Not downwards: Let's develop into our higher selveso Up, Down, Up, Down, A,B,A,B: Unlock the matrix; advance and overcome Role Dedicated Customer Support: o Responsible for the front line of the technical SLA for our managed service customers at a Tier 1 & Tier 2 support levelo Work with other techs internally to support and escalate issues for customerso Responsible for following up on all open and/or overdue tickets assuring a resolution in a timely manner. Provides technical assistance and problem resolution for customers Internal Support: o Responsible for following up on all open and/or overdue tickets assuring a resolution in a timely manner. Provides technical assistance and problem resolution for internal personnel, requesting technical assistance o Must have great communication skills to ensure high levels of positive o Demonstrates a commitment to increasing customer satisfaction by delivering friendly, courteous service to clients o Maintains information within a knowledge-based computer system, including data entry of commonly reported problems, questions, and known resolutions and troubleshooting stepso Provide support as a scheduled, on-call technician during off hourso Responsible for daily reporting of tasks and to-do's within the company's project management platformo Display pride and professionalism in maintaining self appearance, company equipment and propertyo Promptly deliver excellent customer service demonstrating a commitment to increasing customer satisfaction
Company:
Sector 7
Posted:
December 4 2023 on PrismHR Hiring
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to PrismHR Hiring
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Dedicated Support Technician
Dedicated Support Technician is a Human Resource Technician Job at Sector 7 located in Wixom MI. Find other listings like Dedicated Support Technician by searching Oodle for Human Resource Technician Jobs.
Dedicated Support Technician is a Human Resource Technician Job at Sector 7 located in Wixom MI. Find other listings like Dedicated Support Technician by searching Oodle for Human Resource Technician Jobs.