This listing was posted on Hire on the GO.
Customer Support - Merchant Services
Location:
Commerce, CA
Description:
JOB HOURS: Monday - Friday 9am - 5pmJOB LOCATION:6055 E Washington Blvd.Commerce, CA 90040JOB OVERVIEWSource One Payment Solutions offers an array of merchant services, supplying credit card processing terminals, POS systems, Virtual Gateways, and other processing methods. We are located in Commerce, CA and provide services to merchants throughout the U.S. states.JOB DESCRIPTIONThe Merchant Account Support Agent will be part of our Operations Department and will be responsible for supporting the business and technical needs of our growing merchant base. You will be assisting existing merchants with their merchant services accounts through e-mail, phone calls and the CRM as well as assisting and providing sales agent support.RESPONSIBILITIES AND DUTIES Provide extraordinary client service to merchants via inbound phone calls, email or chat. Provide extraordinary service and sales support to agents and partners. Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations. Answer merchant questions and resolves customer support problems related to billing, account management and troubleshooting. Help to ensure incoming requests are handled in a timely manner and communicating with other departments, managers, and Business Consultants. Thoroughly describe and document work using call ticketing systems. Update the ticketing system and advance tickets with current status of all ongoing issues and Merchant Contacts. Ongoing on the spot training and updates for Business Consultants. Assisting with the installation of equipment and services for merchants SKILLS NEEDED Customer service experience required. Prior experience in call center, financial industry or ecommerce environments is preferred. Confirmed commitment to quality and customer service. Strong customer service skills and follow-thru skills. Excellent verbal and written communications, interpersonal skills, customer orientation, team interaction, problem solving, and multi-tasking skills required. Punctual, regular and consistent attendance. Bi-lingual (Spanish) is a plus but not required. Computer Skills, including Microsoft Office and Outlook. Proven prior CRM or database experience is preferred. 2+ years Customer Service/Technical Support experience preferred, but not required. Experience in the banking or credit card processing industry preferred, but not required. REQUIRED EDUCATION AND EXPERIENCE High school diploma or equivalent is required Knowledge of customer service core principles and practices. Job Type: Full-timeSalary: $12.00 to $17.00 /hour
Company:
Source One Payment Solutions
Posted:
December 4 2023 on Hire on the GO
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to Hire on the GO
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Customer Support - Merchant Services
Customer Support - Merchant Services is a Customer Service Customer Support Specialist Job at Source One Payment Solutions located in Commerce CA. Find other listings like Customer Support - Merchant Services by searching Oodle for Customer Service Customer Support Specialist Jobs.
Customer Support - Merchant Services is a Customer Service Customer Support Specialist Job at Source One Payment Solutions located in Commerce CA. Find other listings like Customer Support - Merchant Services by searching Oodle for Customer Service Customer Support Specialist Jobs.