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Service Advisor
Location:
Cleveland, TX
Description:
Reports to: Service Manager The service advisor accepts vehicles for service from customers, documenting the malfunctions. As shop foreman, he/she supervises the repairs performed on customer vehicles by the service technicians. Qualifications Licenses Driver's LicenseOther Licenses Specialized Previous experience as an auto dealership Service Advisor Other Ability to read and comprehend instructions and information.Professional personal appearance.Excellent communication skills.Ability to meet company's production and quality standards.Aptitude for working directly with customers Good written and oral communication skills Ability to move quickly around shop area to confer with employees and customers. Physical Requirements Surroundings move throughout the company facility for most of the shift.spend time indoors in air-conditioned areas. Sitting on a regular basis Standing on a regular basis Walking on a regular basis Bending, twisting and/or stooping on a regular basis Kneeling and/or Squatting on a regular basis Lifting over 50 lbsinfrequently Reaching and/or lifting overhead on a regular basis Climbing stairsladders Repetitive hand/finger movement on a regular basis Grasping/grabbing with hands on a regular basis Pushing and Pulling on a regular basis Expectations General Expectations Devote himself/herself to insuring satisfaction to customers.Determine management, production and quality requirements by asking questions and listening.Attend company meetings as required.Maintain a follow-up system that encourages follow through with assigned projects.Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.Understand the terminology of the business and keep abreast of technology changes in products and services.Know and understand the federal, state and local requirements which govern the company’s business.Follow lawful directions from supervisors.Understand and follow work rules and procedures.Participate in performance management.Interact well with others and be a positive influence on employee morale.Uphold the company’s non-disclosure and confidentiality policies and agreements.Work evening, weekend and holiday work hours as required. Job-Specific Expectations Schedule appointments with customers.Greet customers on the service drive.Write estimates and get approval from customers.Write repair orders, giving a clear description of the problems.Sell customers on needed service to their vehicles.Dispatch repairs with clear instructions.Make sure parts are ordered.Explain repairs to customers.Flag repair orders.Meet with claims adjusters.Keep customers informed as to expected time of completion.Deliver completed vehicles to customers.Help answer service direct phone lines.Maintain membership in Chevrolet Council of Professional Service Advisors.Working conditions: The service advisor must have the ability to move quickly to the customer's cars and inspect the vehicle to document problems. He or she moves throughout the dealership during the day, including service offices and shop, service drive, cashier window, main office, and parts department.NOTE: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).
Company:
Martin Chevrolet Buick GMC
Posted:
December 4 2023 on Applicant Tracking Software
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More About this Listing: Service Advisor
Service Advisor is a Human Resource Service Advisor Job at Martin Chevrolet Buick GMC located in Cleveland TX. Find other listings like Service Advisor by searching Oodle for Human Resource Service Advisor Jobs.
Service Advisor is a Human Resource Service Advisor Job at Martin Chevrolet Buick GMC located in Cleveland TX. Find other listings like Service Advisor by searching Oodle for Human Resource Service Advisor Jobs.