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Customer Support Analyst (Workspace platform)
Location:
Doncaster
Description:
Join the Access Family and see how we make software ideas become a reality! Our core value of ‘Love work, Love life’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day, to help us become a UK top 10 Software company driven through the adoption of the Access Workspace platform. Are you ready for the challenge? What are we all about? At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 10,000 organisations rely on Access software to help their organisation thrive. About you: You are excited about working for a best in class, fast-growing Software house and solve business-critical problems for our customers. You have strong analytical and problem-solving skills and are a creative thinker. You are passionate about software and its potential to move organizations forward through innovation. You also have the desire to help your customers by giving them a celebrity service! Day-to-day, you will: • Help our customers with questions and allow them to get the most out of our software by resolving their queries in accordance with our Milestones (SLA’s) • Provide high-level customer service via chat, telephone or email. • Promoting the online Access Customer Success Portal, including helping customers register • Writing, editing, and revising Knowledge Base articles • Take initiative and support continuous improvement of our customers experience by proactively identifying case trends, researching potential challenges and creating solutions. • Also proactively identify any risks to service and the consequences. Visit ListedBuy for more information.
Company:
The Access Group
Posted:
November 26 2023 on ListedBuy
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More About this Listing: Customer Support Analyst (Workspace platform)
Customer Support Analyst (Workspace platform) is a Customer Service Customer Support Specialist Job at The Access Group located in United States. Find other listings like Customer Support Analyst (Workspace platform) by searching Oodle for Customer Service Customer Support Specialist Jobs.
Customer Support Analyst (Workspace platform) is a Customer Service Customer Support Specialist Job at The Access Group located in United States. Find other listings like Customer Support Analyst (Workspace platform) by searching Oodle for Customer Service Customer Support Specialist Jobs.