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Work at Home Bilingual Customer Retention Expert (English / Spanish) | Work from Home in Customer 1

This listing was posted on Get Customer Service Jobs.

Work at Home Bilingual Customer Retention Expert (English / Spanish)

Location:
Thibodaux, LA
Description:

Helping those in need is a way of life for us, and we are looking for more people to join our award winning customer service team. Work from the comfort of your home and enjoy the shortest commute ever! In this role as a Multilingual Customer Retention Expert, you handle service cancellation requests, primarily inbound telephone calls. Your goal is to ensure the needs of the customer are addressed, service is delivered and the customer is kept updated on the status of their request. You have the opportunity to interact and help our customers on a daily basis. We have an excellent culture promoting strong performance, creating a fun and supportive workplace environment (even from home), and professional development. We provide you with solid training so you are set up to perform at the top of your game in this role. Starting base salary for this role (inclusive of the multilingual premium) is $12.00. You can also add to your earnings through monthly performance-based incentives. On top of a aggressive compensation, we offer excellent benefits too: Health, Dental, Vision (low monthly premiums) Tuition reimbursement Financial and future planning 401k plan + company match Access to life and other insurance plans Additional Award & Recognition programs The main duties youll perform in this role include: Retain customers who are at risk of cancelling service by providing response and benefits of service based on customers reason for cancellation. Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products Communicate company policies and procedures to customers. Navigate company software programs, use web based search engines and troubleshoot customer issues Escalate calls outside their scope to appropriate tier of Customer service support function May be required to cross-train on other call types and lines of business. Necessary experience: Multilingual " proficiency in spoken and written English and Spanish required Strong phone, computer, and data entry skills " land phone line required for this role (can be acquired from your local telephone provider once application is submitted) Must be able to pass a criminal experience investigation and technical qualifications assessment of your computer and telephone equipment (equipment not provided for this role) Previous customer service/ call center experience wanted Min high-school diploma or equivalent required Schedule is subject to shift bid process and be able to work a flexible schedule Work in a distraction free environment Pay: $12.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLDanielleG when you register on-line. If you have further questions please contact us at one (405) 418 - XXXX.
Company:
Mommy Jobs Online
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More About this Listing: Work at Home Bilingual Customer Retention Expert (English / Spanish)
Work at Home Bilingual Customer Retention Expert (English / Spanish) is a Customer Service Work from Home Job at Mommy Jobs Online located in Thibodaux LA. Find other listings like Work at Home Bilingual Customer Retention Expert (English / Spanish) by searching Oodle for Customer Service Work from Home Jobs.