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Volunteer Onboarding Experience Manager | Manager in Executive Job at Lakewood Church in Houston T1

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Volunteer Onboarding Experience Manager

Houston, TX

Job summary Volunteer Onboarding Background Manager Position overview Summary The Volunteer Onboarding Background Manager is responsible for overseeing the implementation of policies and procedures in the 2 key areas: Child Safety and Customer Service within the volunteer background at Lakewood Church. This position reports to General Counsel. Essential Job Functions Child Safety: Screening Oversee all aspects of the volunteer screening process including: application, background checks, interviews, references, and training where applicable. This includes keeping up with best practices for child safety and offering suggestions for changes and efficiencies. Policy Development and Implementation Assist with the continued development and maintenance of child safety handbooks for Kidslife, Student Ministries, Teens Volunteers, Volunteer Screening Handbook and other areas as needed. Staff and Volunteer Training Ensure all staff and volunteers working with minors have taken child safety training every 2 years. Conduct and/or ensure all staff and volunteers have the required bi-annual camp safety training certification. Ensure all appropriate staff and volunteers have taken skillful screening training. Volunteer Records and Documents Maintain volunteer records consistent with the Lakewood confidentiality and retention policies. Customer Service: Assist in the development of a strong customer service background within the volunteer onboarding process for both new volunteers and also for ministry staff and leadership. Team Management Supervise, coach, motivate and develop Volunteer Screening staff Ensure workflow standards and deliverables are met Ensure the needed staffing numbers are maintained relative to workload Manage and evaluate staff performance Other Provide reports on demographics, KPIs and other volunteer data Periodic needs assessments to ensure the most effective and efficient Volunteer Screening processes and procedures Offer continual training to volunteer ministries on CRM Other duties as assigned. Requirements Uncompromised commitment to Lakewood Church’s vision, values and core beliefs Demonstrated expertise to communicate, motivate and effectively lead a team Current expertise of best practices in volunteer screening Background in recruiting, screening and training processes Strong customer service skills Prior CRM background desired; expertise to use sophisticated technology Expertise to communicate effectively to all levels of staff, volunteers and management, both on an interpersonal level and publically Expertise to analyze problems and take effective action Strong critical thinking skills Attention to detail Strong organization, planning, and logistics skills Education & Background BA degree or equivalent level of background Some level of customer service background required 3-five years of managerial experience, with the expertise to oversee a department and team
Lakewood Church
September 22 on ZipRecruiter
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More About this Listing: Volunteer Onboarding Experience Manager
Volunteer Onboarding Experience Manager is a Executive Manager Job at Lakewood Church located in Houston TX. Find other listings like Volunteer Onboarding Experience Manager by searching Oodle for Executive Manager Jobs.