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Voice Operations engineer | Engineer in Engineering Job at Presat Consulting in New York NY | 54281

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Voice Operations engineer

New York, NY

Description: L3 Voice Operations engineer will be responsible for supporting global voice infrastructure, including Incident, problem, and change management. Level three troubleshooting, analysis, and remediation. Support L1 and L2 teams for incident escalations. Communicate with business units during projects and incidents. Operational acceptance of new deployments and create technical documentation for as built environment. Tracking work activity in Service Now ticketing system. Participate in Vendor management and governance process. Skills Required: -BT Netrix Trading systems and private wire infrastructure including hoot and holler networks -Avaya Meeting Exchange/Bridgetalk, Avaya Secure Access Link -NICE Voice Recording -Proteus and Splunk Cisco Unified Call Manager (CUCM) 10.x including IP-endpoints -Extensive knowledge of voice, packetized voice and related protocols (SIP, H.323, ISDN) -Session management and call routing -Background working with enterprise base voice and data Skill Desired: -Avaya Communication Manager 5.x and higher -Avaya Media Gateways - G700, G350, G450 -Avaya System Administrator -SIP, H.323, ISDN -Avaya 1 X Communicator -Service Now, Avaya System and Session Manager -Avaya ATM/MCC cabinets
Presat Consulting
July 19 on Gigajob
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Voice Operations engineer is a Engineering Engineer Job at Presat Consulting located in New York NY. Find other listings like Voice Operations engineer by searching Oodle for Engineering Engineer Jobs.