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Virtual Customer Services Representative
Location:
White Plains, NY
Description:
Eastern Carolina Insurance is a leading insurance provider in the region, specializing in auto, home, and life insurance. We are currently seeking a Virtual Customer Services Representative to join our team. As a Virtual Customer Services Representative, you will play a critical role in providing excellent customer service to our clients remotely.In this role, you will be responsible for managing customer inquiries, resolving issues, and providing information on our insurance policies. You will handle a wide range of customer interactions through various channels including phone, email, and online chat. Your ability to effectively communicate, empathize, and problem-solve will be key to ensuring customer satisfaction. Responsibilities Respond promptly to customer inquiries and provide accurate information about insurance policies, coverage, and claims proceduresHandle and resolve customer complaints, while also escalating complex issues to the appropriate teams when necessaryPerform data entry to update and maintain customer records in our CRM systemAssist customers in filing insurance claims, guiding them through the process and providing necessary documentation requirementsCollaborate with other team members to ensure a seamless customer experience from initial contact to resolutionStay up-to-date with product knowledge, pricing, and promotions to effectively assist customers with their inquiriesMaintain a high level of professionalism and friendly demeanor while interacting with customers, always striving to create a positive and memorable experience Requirements High school diploma or equivalent; college degree preferredPrevious customer service experience in a virtual or remote settingExcellent written and verbal communication skillsStrong problem-solving and critical-thinking abilitiesAbility to adapt and thrive in a fast-paced, ever-changing environmentProficient in using customer service software, CRM systems, and MS Office SuiteStrong attention to detail and organizational skillsAvailability and willingness to work flexible hours, including evenings and weekends Benefits Health Care Plan (Medical, Dental & Vision)Retirement Plan (401k, IRA)Life Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick & Public Holidays)Training & Development Work From Home Powered by JazzHR
Company:
Eastern Carolina Insurance
Posted:
September 19 on The Resumator
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More About this Listing: Virtual Customer Services Representative
Virtual Customer Services Representative is a Customer Service Customer Service Representative Job at Eastern Carolina Insurance located in White Plains NY. Find other listings like Virtual Customer Services Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
Virtual Customer Services Representative is a Customer Service Customer Service Representative Job at Eastern Carolina Insurance located in White Plains NY. Find other listings like Virtual Customer Services Representative by searching Oodle for Customer Service Customer Service Representative Jobs.