Virtual Customer Service
Mommy Jobs On-line (mommyjobsonline.com) is seeking Customer Service Agents for our virtual customer service team in the USA! The hours of this position vary between 6:30 AM- 7:00 PM Key Job qualifications: Service customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, problem resolution, and any other issues that may arise from the order fulfillment process. Meet customer satisfaction, efficiency metrics and issue resolution targets, exceeding customer expectations, building customer loyalty and taking advantage of sales opportunities when appropriate. Project a professional company image through phone and email interactions. Recognize, document and alert supervisors of trends in customer calls. Uphold high customer service standards. Perform other job-related duties and responsibilities as may be assigned to you from time to time by the Company and/or your supervisor or manager i.e. process calls or emails to service customers when call demand dictates. Qualifications: Great communication and relationship building skills Passion for helping customers Desire to make Customer Service a career Service background, preferably in a call center A successful track record working in a high volume environment Strong desire to be part of a team achieving personal and company financial goals Able to solve problems by thinking analytically and creatively Familiar with the latest e-commerce trends Regular and reliable attendance is an essential function of this position Essential Job Functions: Computer equipment provided. You must provide a workspace that is free from noise or distraction Expertise to maintain the required internet speed of at least 25 Mbps(download) and five (upload) to support voice traffic and HTTPS web traffic using a hard-wired Ethernet internet connection (no WiFi) Expertise to use a computer keyboard and computer screen. Expertise to use a telephone headset and telephone system. Expertise to handle and solve all types of customer service issues via phone and/or email. Expertise to alternate sitting and standing throughout an eight hour period, and sometimes longer. Offers for this position will be contingent on successful completion of a background investigation, including criminal history and drug screening. Pay: $15.65 per hour To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLAMY when you register on-line. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at one (405) 418 - XXXX.
Mommy Jobs Online
August 22 on Get Customer Service Jobs