Valet cars in a prompt, friendly and courteous manner using safe driving practices. Summary of Essential Job Functions Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site. Park guest vehicles and/or retrieve valet-parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicle. Move from door post to and from other areas throughout the hotel in response to customer needs. Greet guests immediately with a friendly and sincere welcome. Open car doors for arriving and departing hotel customers. Respond immediately to customer inquiries regarding hotel features, services and istance. Provide clear and understandable directions to hotel facilities and nearby attractions. Maintain driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading. Listen, understand and respond immediately to guest and ociate inquiries and requests for istance. Lift luggage, packages and boxes from cars, buses, vans and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles. Clearly communicate the features and services of the hotel facilities. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as igned. Customer Satisfaction: Our customers are what we are about. 1 of the keys to a positive guest background is positive interaction with PM Hotel Group staff. It is essential that you remain professional at all times, and that you treat all guests and ociates with courtesy and respect, under all circumstances. Every PM Hotel Group ociate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and ociate background, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the expertise to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something. Safety & Security: The safety and security of our guests and ociates is of utmost importance to PM Hotel Group. Every PM Hotel Group ociate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job responsibilities. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be igned by the ociates supervisor. Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each ociate remains, at all times, an at will ociate. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or candidates because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or candidate. However, employees who have access to the compensation info of other employees or candidates as a part of their essential job functions cannot disclose the pay of other employees or candidates to individuals who do not otherwise have access to compensation info, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish info. Abilities Required Must have the expertise to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to pitch-in and help co- workers with their job responsibilities and be a team member. Expertise to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger. Expertise to ascertain info from luggage tags and claim checks and to identify specific airline/customer pickup and drop off points and street signs. Expertise to grasp, lift and/or carry or otherwise move packages, boxes and luggage. Expertise to stand, walk and/or sit and continuously perform essential job functions. Sufficient manual dexterity in 1 hand to be able to load and unload luggage. Perform tasks requiring bending, stooping, kneeling, climbing stairs and walking distances throughout the property. Excellent driving history as verified by Motor Vehicle Report. Must also know how to drive manual stick shift cars.
Renaissance Philadelphia Downtown Hotel
July 22 on ListedBuy