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Temporary NOC Operator | Operator in Construction Job at Crown Castle USA in Canonsburg PA | 494781

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Temporary NOC Operator

Canonsburg, PA

Company Summary Crown Castle is the nations largest provider of wireless infrastructure, with revenues in excess of three billion. We are a publicly traded REIT Real Estate Investment Trust and are listed on the NYSE NYSE CCI and included in the SampP 500. Since 1994, we support the evergrowing demands of wireless users with over 40,000 towers and 14,000 small cell nodes. Our ten years of background working with small cell solutions and distributed antenna systems puts us at the forefront of new innovations in wireless infrastructure. While our 2,300 employees are spread out across 40 offices around the country, we act as a single, closeknit team. Our employees collaborate together to enable all of us to stay connected, conduct business, and live our lives the way weve come to expect. Job title Temporary NOC Operator Job description Provides support in a 24x7x365 days/year role that monitors, tracks, and escalates various issues to ensure company compliance qualifications. Essential Job Functions Monitor alarm activity from remote communications sites to ensure company compliance. Open, track and close trouble tickets. Answer incoming calls and monitor various email accounts and act according to NOC procedures and processes. Assist in the monitoring and control of afterhours headquarters building and site security. Interface with field personnel to verify repairs and testing of alarm systems. Assist in resolution of NOC daily reports. Basic troubleshooting and configuration of alarm systems. Notify, dispatch, and escalate network faults and emergencies adhering to MLA, SLA, FAA/FCC and NOC procedures. Provide 1st contact with land owners, outside vendors, police, fire and emergency service responders. Interface and assist with other NOCs and their technicians during QLIs, 3rd party repairs and service outages.Education/Certifications High-school diploma or equivalentExperience/Min Qualifications Previous customer service and/or service dispatch background Telecommunication background preferredOther Skills/Abilities Basic telephone operation skills Excellent customer service skills Proficiency in Ms office programs and expertise to learn specialized system tools Skilled at completing tickets for maintenance purpose Expertise to multitask in a quick paced environment Knowledge of wireless communications a plus Detailed oriented with outstanding written and spoken communication skillsOrganizational Relationship Reports to Supervisor Operations Titles of direct reports if applicable N/A Work conditions Works in a normal office setting with no exposure to adverse environmental conditions. Shift work including nights and weekends. Oncall environment. Additional Details N/A Crown Castle is an Equal Opportunity Employer.
Crown Castle USA
June 28 2018 on Wisestep
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More About this Listing: Temporary NOC Operator
Temporary NOC Operator is a Construction Operator Job at Crown Castle USA located in Canonsburg PA. Find other listings like Temporary NOC Operator by searching Oodle for Construction Operator Jobs.