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Temporary Field Technician I | Field Technician in Customer Service Job at Andersen Windows in Lag1

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Temporary Field Technician I

Location:
Laguna Hills, CA
Description:

DescriptionRenewal by Andersen (RbA) is seeking a high performing Temporary Field Technician I for supporting our Orange County, CA office.Purpose: Provide superior field support on RbA products by performing service OR doing technical measures prior to installationSERVICE RESPONSIBILITIESService and repair previously installed RbA products; Analyzes customers situations, determine corrective action to be taken and verify the action has fixed the situation is as efficient and cost effective manner as possible; keep teammates informed as needed of customer interactions and actions takenFollows established Renewal processes, making recommendations for process improvement; keeps current on RbA product and installation process changes; recommends, and may write, technical tips for Renewal installation or service; helps maintain an updated service procedure manualKeeps service area neat and organized; inventory service stock area of warehouse; request material replenishment as needed; provide detailed details to Customer Service Representatives.TECHNICAL MEASURE RESPONSIBILITIESAccurately measure dimensions and determine installation processes for windows and doorsProvide installation solutions that match customer expectations of cost effective, installed window and door replacements; adapts product specificationsConfirms details within the quoted sales contract to assure customer expectations are in alignment with product and installation processProvide accurate measurements and documentation of job-related circumstances in a timely fashionCOMMON RESPONSIBILITIESCompletes and submits required paperwork that is neat, accurate, thorough, and completed in a timely manner; portrays a professional image with clothing, vehicle, and personal actions within the home; provides a high-level of customer satisfactionQualificationsQUALIFICATION AND SKILL QUALIFICATIONS:High-school diploma.2 to three years background with window installation preferredWork background with basic construction techniques; thorough knowledge of basic construction and building materials; knowledge of the terminology of the industry.Demonstrated interpersonal communication expertise; strong listening & empathy skillsDemonstrated expertise to confidently handle confrontation/conflicts using a tactful and diplomatic approach; Expertise to maintain perspective under demanding conditions.Diagnostic skills: assessment, issue solving and decision makingManagement expertise for managing work schedules, job priorities, and stock levels.Basic math skills; legible writing.Initiative; expertise to work unaided. Flexibility; Willingness to work variable work schedules
Company:
Andersen Windows
Industry:
Other
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More About this Listing: Temporary Field Technician I
Temporary Field Technician I is a Customer Service Field Technician Job at Andersen Windows located in Laguna Hills CA. Find other listings like Temporary Field Technician I by searching Oodle for Customer Service Field Technician Jobs.