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Telecommunication / SATCOM Service Desk Engineer - Canada
Location:
Coatham Mundeville
Description:
Holt Executive are exclusively supporting a global provider of lifesaving/innovative connectivity solutions that connect people and assets around the globe, including in remote and challenging.Holt Executive are exclusively supporting a global provider of lifesaving/innovative connectivity solutions that connect people and assets around the globe, including in remote and challenging environments. Are you passionate about technology and driven by excellent customer service Do you thrive in fast-paced environments and enjoy overcoming technical challenges Then this is your chance to join a leading provider of global mobile satellite communications, as a Telecommunication / SATCOM Service Desk Engineer - Canada. In this dynamic role, as the Telecommunication / SATCOM Service Desk Engineer - Canada you'll be the first point of contact for Government customers, supporting their critical telecommunications needs 24/7/365. You'll receive and action customer service requests, troubleshoot service issues, maintain IT systems, as well as test and prepare satellite terminal hardware for field operations and ensure seamless support across different time zones. Key Responsibilities for the Telecommunication / SATCOM Service Desk Engineer - Canada: - Be the first point of contact for direct customers, ensuring their telecommunications needs are met 24/7/365 by working a rotating shift pattern. - Diagnose and resolve service issues, from simple inquiries to complex outages, keeping customers informed and satisfied. - Provide technical support to field staff, helping them operate and troubleshoot equipment. - Maintain and update IT systems and satellite terminal hardware, ensuring smooth operation. - Ensure all support Service Level Agreements are met, keeping customers updated on progress. - Completion of allocated tasks within the agreed completion schedule. - Continuously learn and grow, contributing to the improvement of processes and procedures... Visit ListedBuy for more information.
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More About this Listing: Telecommunication / SATCOM Service Desk Engineer - Canada
Telecommunication / SATCOM Service Desk Engineer - Canada is a Engineering Engineer Job at Holt Recruitment located in United States. Find other listings like Telecommunication / SATCOM Service Desk Engineer - Canada by searching Oodle for Engineering Engineer Jobs.
Telecommunication / SATCOM Service Desk Engineer - Canada is a Engineering Engineer Job at Holt Recruitment located in United States. Find other listings like Telecommunication / SATCOM Service Desk Engineer - Canada by searching Oodle for Engineering Engineer Jobs.