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Technical Support Specialist
Location:
Coatham Mundeville
Description:
The Company: A leading UK distributor A cutting edge portfolio of products A company showing continual growth A private company with flat structure and no hierarchy Fantastic career opportunity The Role of the Technical Support Specialist Our client is a leading UK distributor of advanced life science research products As a Technical Support Specialist you will take responsibility for providing scientific technical support whilst creating and maintaining positive and strong relationships with customers. You will engage with our customers to resolve pre- and post-sale technical enquiries. You will also be responsible for all human blood, biospecimen and custom research services quoting and support. backss and manage the inbound enquiry queues telephone and email and allocate enquiries as appropriate Establish yourself as first point-of-contact for future technical enquiries through relationship building Acknowledge and empathise with customer issues Identify information/data required for issue resolution and collect information as appropriate Analyse experimental data to identify issues Use the appropriate resources to identify and recommend corrective actions e. g datasheets, application notes, papers, supplier contact, customer service team contact etc - Benefits of the Technical Support Specialist £28k-£34k basic Bonus Individual & Company Pension Healthcare Holiday The Ideal Person for the Technical Support Specialist A Life Science Graduate with either a degree and a minimum of 1 years of laboratory experience, or an MSc or Ph D A passion to share knowledge in order to solve customer challenges Strong technical competency to understand and then clearly discuss theory and principles of experimental design, techniques and results Excellent troubleshooting skills The ability to prioritise and manage many activities at the same time whilst meeting agreed timelines A strong work ethic and a positive, can-do attitude Strong interpersonal skills. Visit ListedBuy for more information.
Company:
On Target Recruitment
Posted:
May 17 on ListedBuy
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More About this Listing: Technical Support Specialist
Technical Support Specialist is a Technology Support Worker, Technical Support Job at On Target Recruitment located in United States. Find other listings like Technical Support Specialist by searching Oodle for Technology Support Worker, Technical Support Jobs.
Technical Support Specialist is a Technology Support Worker, Technical Support Job at On Target Recruitment located in United States. Find other listings like Technical Support Specialist by searching Oodle for Technology Support Worker, Technical Support Jobs.