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Technical Support Representative
Location:
Fairfax, VA
Description:
A company is looking for a Tier II Technical Support Representative (Voice) - Remote. Key Responsibilities Provide remote service and support for Broadsoft Hosted voice services and Allbridge Hosted BluIP voice customers Manage service cases, ensuring high customer satisfaction and timely resolution Maintain accurate records of work completed in Salesforce CRM and communicate with peers for issue escalation Required Qualifications Minimum high school diploma; Associate's degree or equivalent work experience preferred in a related field 3+ years of technical support voice experience in an enterprise-level virtual technical support call center Knowledge of Fortigate router configurations, Cradlepoint devices, and Ruckus access points In-depth knowledge of Broadsoft Hosted products and SIP telephony hardware Experience with LAN/WAN networking, including routing, switching, and wireless networking
Company:
Virtualvocations
Posted:
November 7 on TopUSAJobs
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More About this Listing: Technical Support Representative
Technical Support Representative is a Technology Technical Support Job at Virtualvocations located in Fairfax VA. Find other listings like Technical Support Representative by searching Oodle for Technology Technical Support Jobs.
Technical Support Representative is a Technology Technical Support Job at Virtualvocations located in Fairfax VA. Find other listings like Technical Support Representative by searching Oodle for Technology Technical Support Jobs.