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Technical Support Engineer
Location:
Bolton
Description:
Our Client is a dynamic leader in communication solutions, specializing in Vo IP, SIP, and data services. Their commitment to exceptional customer service and innovative solutions sets us apart in the industry. Position Overview : As a Technical Support Engineer, you will play a crucial role in ensuring the seamless operation of our Vo IP, SIP, and data services. Your primary responsibility will be to investigate and diagnose customer issues reported through the service desk, email and telephone, providing timely and effective solutions. Additionally, you will collaborate with key stakeholders across projects to support solution delivery and work closely with Management and Technical Solutions Engineers to maintain optimal network uptime. Key Responsibilities: Investigate and diagnose customer issues related to Vo IP, SIP, and data services reported via service desk and telephone channels. Collaborate with key stakeholders across projects to understand requirements and provide technical assistance in solution delivery. Work alongside Management, Lead engineers, and Technical Solutions Engineers to ensure excellent service delivery and maximize network uptime. Document and escalate complex technical issues to appropriate teams for resolution. Provide technical guidance and support to customers and internal teams as needed. Stay updated on industry trends and best practices related to Vo IP, SIP, and networking technologies. On-Call Rota with the opportunity to earn additional income for every week completed (usually around 1 in 6) Experience and Qualifications: Prior experience in Vo IP support is desired but not mandatory. Prior knowledge of IT and networking, including TCP/IP, DNS and DHCP. Proven ability to solve technical problems efficiently and effectively. Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical stakeholders. Self-motivated and be able to progress projects. Visit ListedBuy for more information.
Company:
The PSS Group
Posted:
March 5 on ListedBuy
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More About this Listing: Technical Support Engineer
Technical Support Engineer is a Technology Technical Support Engineer Job at The PSS Group located in United States. Find other listings like Technical Support Engineer by searching Oodle for Technology Technical Support Engineer Jobs.
Technical Support Engineer is a Technology Technical Support Engineer Job at The PSS Group located in United States. Find other listings like Technical Support Engineer by searching Oodle for Technology Technical Support Engineer Jobs.