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Technical Support Advisor
Location:
North Hollywood, CA
Description:
A company is looking for a Technical Support Advisor to provide remote customer support for telecommunications services. Key Responsibilities Provide first contact support for voice, video, and data issues for residential and commercial customers Diagnose, troubleshoot, and resolve customer troubles while maintaining service level requirements Document customer interactions and escalate issues as necessary to ensure timely resolution Required Qualifications 1+ year of customer service, help desk, troubleshooting, or call center experience Advanced troubleshooting skills related to telephony and data products Understanding of telecommunication products and services Experience with ACD, trouble ticketing systems, and business applications Ability to adhere to a work schedule and attendance guidelines
Company:
Virtualvocations
Posted:
November 3 on TopUSAJobs
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More About this Listing: Technical Support Advisor
Technical Support Advisor is a Computer & Software Jobs Technical Support Job at Virtualvocations located in North Hollywood CA. Find other listings like Technical Support Advisor by searching Oodle for Computer & Software Jobs Technical Support Jobs.
Technical Support Advisor is a Computer & Software Jobs Technical Support Job at Virtualvocations located in North Hollywood CA. Find other listings like Technical Support Advisor by searching Oodle for Computer & Software Jobs Technical Support Jobs.