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Technical Help Desk Manager
Location:
Basingstoke
Description:
Technical Help Desk Manager Basingstoke : commutable from Andover, Salisbury, Woking, Reading and Southampton GBP58k (neg dep exp) + car / allowance + generous benefits package Our globally renowned and respected client has been established for more than 60 years and specialise in the design, manufacture and support of bespoke instrumentation and special purpose equipment solutions for supply throughout the world. As a result of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and proactive Technical Help Desk Manager / Customer Relationship Centre Manager to complement their professional UK Service Team supporting a range of automated laboratory equipment associated with Clinical and Industrial markets across the whole of the UK. Reporting to the Director of Customer Service, the successful Technical Help Desk Manager candidate will ensure the ongoing development of customer satisfaction, loyalty and retention, providing customers with world class levels of service and contributing to a profitable customer service division as well as the development of sales in conjunction with the sales and marketing teams, all achieved by delivering optimal organisation and efficiency of the Customer Relationship Centre team. Core responsibilities for this extremely varied and challenging role will include (but not be limited to): The management, motivation and optimisation of the customer service team ensuring the achievement of KPIs in line with the requirements of both internal and external customers. The adaptation and development of SOPs within the department to ensure the highest quality of service to customers at all times as well as profitability and efficiency. Ensuring that customers contacting the Helpdesk receive relevant and efficient support with the objective of resolving an issue remotely before escalating to requiring an engineer on site, and if this is required, liaising with. Visit ListedBuy for more information.
Posted:
February 19 on ListedBuy
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More About this Listing: Technical Help Desk Manager
Technical Help Desk Manager is a Customer Service Help Desk Job located in United States. Find other listings like Technical Help Desk Manager by searching Oodle for Customer Service Help Desk Jobs.
Technical Help Desk Manager is a Customer Service Help Desk Job located in United States. Find other listings like Technical Help Desk Manager by searching Oodle for Customer Service Help Desk Jobs.