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Task Force Front Office Manager
Location:
Philadelphia, PA
Description:
Opportunity: Task Force Front Office Manager HHM Hotels is seeking a Task Force Front Office leader to lead and manage the front office team on the property and provide short-term and/or long-term coverage when needed. This individual is expected to work in a fast-paced, results-driven environment and adapt to different properties including full-service, luxury, select-service, and boutique hotels. Responsibilities: Essential Job Functions • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.• Develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.• Supervise all guest services department managers.• Review correspondence from guests and incident logs and direct staff according to information obtained.• Oversee all vendor and personnel contracts throughout the hotel.• Monitor occupancy of guest room space to ensure the most efficient use and minimize overbooking.• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.• Follow sustainability guidelines and practices.• Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.• Perform other duties as requested by management. Qualifications: Position Requirements • Associate’s or Bachelor’s degree preferred.• 4 to 5 years hospitality related experience preferred, management experience required.• Required ability to stay on-site for short-term or long-term coverage.• Marriott and Hilton experience. About Company: HHM Hotels is a distinguished and award-winning hotel management and investment company with a portfolio of independent Luxury and Lifestyle, Resorts, Premium Branded and Branded Select hotels spanning the United States and Canada. Our presence in major hospitality markets across the nation positions us as a premier manager of Marriott, Hilton, Hyatt, IHG, and Choice Hotels. We take pride in operating independent luxury and lifestyle hotels. Known for our adeptness, accountability, and entrepreneurial spirit, HHM Hotels delivers exceptional market-leading outcomes for a wide array of owners, including private equity firms, publicly traded companies, and family office investors.
Company:
HHM Hotels
Posted:
October 18 on WizeHire
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More About this Listing: Task Force Front Office Manager
Task Force Front Office Manager is a Clerical Front Office Manager Job at HHM Hotels located in Philadelphia PA. Find other listings like Task Force Front Office Manager by searching Oodle for Clerical Front Office Manager Jobs.
Task Force Front Office Manager is a Clerical Front Office Manager Job at HHM Hotels located in Philadelphia PA. Find other listings like Task Force Front Office Manager by searching Oodle for Clerical Front Office Manager Jobs.