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Support Tech 1- Part Time | Support Tech - Part Time in Customer Service Job in American Fork UT |1

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Support Tech 1- Part Time

Location:
American Fork, UT
Description:

Job Functions: Customer service & support, Operations - Other - Description Henry Schein 1 delivers connected dental software and services, combined with expert business coaching, to help practices improve every aspect of practice management and grow profits. Our platform for integrated applications lets dental technology connect, share data and automate more tasks, creating a new digital workflow that helps teams work smarter and more efficiently. Our advanced integration improves each stage of the patient background - from 1st contact and scheduling, to delivery of treatment and recurring care. Henry Schein 1 unifies market-leading software, web tools, support, and patient services into the 1 platform that is a standard for connecting all practice dental technology. JOB OVERVIEW: This position is responsible to answer, resolve, and log in-bound customer interactions, identify issues, and provide suggestions and longterm resolutions related to the supported software. Work together with assigned mentor and supervisor to develop and improve customer service skills, use provided support tools, learn effective troubleshooting techniques, and increase product knowledge. REQUIRED RESPONSIBILITIES: Answer and process incoming customer interactions effectively and efficiently to optimize customer background: o Follow proper troubleshooting steps, ask clarifying questions, and discover underlying causes of concern o Provide timely resolution of customer issues o Effectively educate customers on product use and assist them in fully utilizing available features to improve office productivity o Maintain effective customer interaction by ensuring contact with ongoing issues and managing open items o Document all customer related interactions, steps and actions taken, and results and resolutions obtained throughout each interaction Requirements WORK BACKGROUND: Typically two or more years of related skills. PREFERRED EDUCATION: Typically High-school education, vocational training and/or on-the-job training. Bachelor*s degree preferred. GENERAL SKILLS * COMPETENCIES: Very good time organizational skills and the expertise to prioritize work and meet deadlines Very good attention to detail and accuracy Customer service oriented and expertise to work with complex issues Expertise to plan and arrange activities Very good interpersonal communication abilities Very strong written and spoken communication expertise Expertise to maintain confidential and highly sensitive info Expertise to work in a team environment Expertise to multi-task Establish productive working relationships at multiple levels within the organization SPECIFIC KNOWLEDGE * SKILLS: Current knowledge of Word and Ms excel is preferred Very good troubleshooting and analytical abilities Basic knowledge of computer hardware, operating systems, database structure, and networks is a plus Expertise to prioritize tasks, handle stress, and adapt to change Full time Benefits Available: Earn generous PAID-TIME-OFF (Paid Time Off) 7 Company Paid holidays Competitive Medical, Dental, and Vision benefits 401K with competitive company match Flexible Spending Account (FSA) Life Insurance, Short and Long Term Disability, AD*D Lunch delivered daily from local restaurants for purchase Onsite gym with personal trainer options Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against candidates or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. For more info about position openings at Henry Schein, please visit our web siteat: (please click on the apply button below). PWDNET CC: (see application details)00.2815.0767 Job Field: Administrative See position details
Education/experience:
Graduate Degree
Posted:
August 29 on LatPro
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More About this Listing: Support Tech 1- Part Time
Support Tech 1- Part Time is a Customer Service Support Tech - Part Time Job located in American Fork UT. Find other listings like Support Tech 1- Part Time by searching Oodle for Customer Service Support Tech - Part Time Jobs.