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Support Analyst (PV)
Location:
Los Angeles, CA
Description:
The RoleCanvas Worldwide seeks a Helpdesk Support Analyst to join our Technology & Agency Services team (CTAS). We're looking for people who have a passion for technology and bring a progressive view to core services. The role is for first-level support of our endpoints (Windows, macOS, iOS, Android, etc.), account maintenance, and cloud services. Additionally, you will assist in maintaining our technical knowledge base and inventory.Key Duties & Responsibilities: Monitor and respond to associate technical requests via Zendesk ticket queue as well as Teams support channel. Endpoint device creation, testing, and deployment. Work to ensure proper SLA response times and security standards, escalating as needed. Create and maintain knowledgebase articles on solutions, processes, and workflow. Assist in preparing and enforcing logging and reporting procedures for end-user computing operations. Assist with inventory and provide oversight to management. Onboarding and Offboarding for accounts and equipment, giving assistance and walkthrough for new associates. Help identify any systemic, ongoing issues and work with desktop support and vendors to isolate and remedy issues. Be able to lift and transport computers and devices for setup and shipping. Off-hours and emergency support as needed.Qualifications: At least two years of experience in a comparable position. Strong communication skills, written and verbal, providing reliable support for associates. Strong familiarity with MS Office 365, SharePoint, Intune, Azure, Adobe. AV, Videoconference systems, and presentation support a plus. Understanding cloud computing services, including Microsoft, Google, and AWS.$70,000 - $70,000 a year #J-18808-Ljbffr
Company:
Canvas Construction
Posted:
November 12 on TopUSAJobs
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More About this Listing: Support Analyst (PV)
Support Analyst (PV) is a Other Jobs Analyst Job at Canvas Construction located in Los Angeles CA. Find other listings like Support Analyst (PV) by searching Oodle for Other Jobs Analyst Jobs.
Support Analyst (PV) is a Other Jobs Analyst Job at Canvas Construction located in Los Angeles CA. Find other listings like Support Analyst (PV) by searching Oodle for Other Jobs Analyst Jobs.