Supervisor-Reservations - The Ritz-Carlton, Lake Tahoe - (20052644)
Incline Village, NV
Supervisor-Reservations At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the background stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton. The Ritz-Carlton, Lake Tahoe, located at 13031 Ritz-Carlton Highlands Court, Truckee, California, 96161 currently has the following opportunity: Supervisor-Reservations(20052644) : Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual. Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and 1st point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary details; protect company assets. Welcome and acknowledge all guests according to workplace standards; anticipate and address guests'' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain professional working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify info in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to ten pounds without assistance. Perform other reasonable position assignments as requested by Supervisors. We invite you to learn more about this position and apply at:https://jobs.marriott.com/marriott/jobs/20052644?%3Flang=en-us/ Connect with us on social media to keep up to date on The Ritz-Carlton news, learn more about our culture, and engage with the Careers team on Facebook. www.facebook.com/marriottjobsandcareers http://www.linkedin.com/company/ritz-carlton Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality. Additional Location - South Lake Tahoe, California; Truckee, California; Carson City, Nevada; Reno, Nevada The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
September 16 on Get Reservation Jobs