Store Trainer & Key Holder "Samurai" - West Hollywood
West Hollywood, CA
POSITION TITLE: SamuraiREPORTS TO: General ManagerPOSITION CLASSIFICATION: (full-time or part-time), hourlyOVERVIEW:The Samurai is a vital member of the team. Our Samurai set the prime example of an outstanding associate and hold their co-workers to the same standards, with a focus on delivering the Sunlife Organics Background to everyone who walks through the doors, from the outstanding customer service and human connection to the products, which should be made at a consistently high standard. The Samurai helps the team to monitor the company's integrity and maintain profitability. They are responsible for communicating goals to employees. All company leaders are encouraged to be an active part/member of the local community which includes shopping locally, socializing with local vendors and neighboring storefront employees, working out at local gyms and being present at local community events.Leadership Responsibilities:●Strong organization and time management expertise.●Work well under pressure.●Can effectively solve problems.●Able to take and give direction with confidence, but not arrogance.●Can be flexible as needs dictate.●Work well with other people in a team environment.●Work schedule reflects the needs of the operation.●Can balance global strategic objectives with day to day operations.●Create positive relationships with Associates by treating all members with respect.●Minimize turnover by responding to and resolving Associate and Manager issues.●Support and practice an open door policy.●Assure compliance with company policies, practices and procedures; communicate changes.●Ensure compliance with all local, state, and federal laws, regulations, and guidelines.●Become a local business leader in the community by nurturing relationships while creating Brand loyalty.Operational Responsibilities:●Ensure prompt, friendly service according to SunLife guidelines.●Expected to maintain cleanliness at all times.●Smile and thank every guest with outstanding enthusiasm and positive energy.●Enforce all SunLife systems and policies, utilizing operational checklists (opening, closing, break, and end of shift checklists) to ensure product standards and specifications.●Answer all questions from customers and make recommendations based on their needs while also protecting all proprietary info.●Ensure all communication from Team Wolverine is being communicated using Pre-shifts.●Maintain the proper atmosphere through music, DVDs, and visual presentation at all times.● Drive positive Guest background through floor presence.●Stay up to date on all company communications.●Customer focused: Serving with compassion, respect and a sense of humor.●Promote an atmosphere of positive Guest Relations. Build Guest relationships and respond to Guest complaints or concerns professionally and in a timely manner.●Maintain and inspect front serving area, food receiving, preparation, production, and storage areas to ensure that health and safety regulations are adhered to at all times. Correct unsafe practices or conditions.●Maintain store cleanliness and organization for both the interior and exterior of the store.Team Responsibilities:●Display, encourage, and inspire high morale, motivation and teamwork in the store.●Show daily attention, participation and sensitivity needed to establish credibility and promote unity in the team.●Respond to team conflicts professionally and work toward positive resolutions.●Set a great example through attitude, involvement, and positive influence.●Promote an environment that does not permit or promote sexual or any other kinds of harassment or discrimination.Cost Management & Profitability Responsibilities:●Maintain and control store assets. Monitor store's on-hand inventory for waste and theft.●Ensure adequate inventory levels that allow for Guest needs. Communicate issues with GM.●Comply with cash control policies and procedures. Ensure all Associates comply with cash control policy and procedures.●Drive positive results for labor through proactive control and reacting to business trends.Training Responsibilities:●Follow all policies, procedures, recipes, health codes & safety regulations.●Must be masters of every station. This includes being able to operate all food preparation equipment and tools efficiently, specifically blenders and juicers.●Expertise to multi-task and function in a fast paced environment.●Displays the expertise to identify problems and suggest solutions in accordance with quality operating standards.●Communicates clearly and concisely all company processes.●Exemplifies the desired culture and philosophies of the organization.●Follow all guidelines within the Welcome Book, Product Info Guide, Training Manuals, Training Bible, Trainer Guide, How To Guides and Checklists.●Expertise to lead through strong influence rather than strong directive.●Support the introduction of new products, procedures, marketing initiatives, training development, equipment and any other corporate programs.Requirements:Preferred six months of Associate backgroundSupervisory Responsibility:This position has no supervisory responsibilities.Work & Physical demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the critical functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Minors required to provide work permit.●Available to work a min of fifteen hours/week AND a min of three days (dependent upon min age laws).●Must be able to spend a min of 90% of working time standing.●Have the expertise to walk, bend, kneel, handle, reach with arms and hands, squat, crawl, climb, stoop, and other related physical activities.●The expertise to lift up to 60 lbs as needed.●Comfortable working occasionally in walk-in coolers and freezers.●The expertise to work weekends, evenings, and holidays.●Overall operational knowledge●Safety and sanitation fundamentals●Some technical skills; including Gmail, Google Drive, Excel, Ms word●Good communication●Guest Reconciliation and Relations●Must be able to work in a fast paced, quick paced, and physically demanding environment.●Must be able to communicate clearly with our guests.●Other duties that may be assigned to help company meet goalsThis position summary is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. SunLife Organics is an equal opportunity employer. All your details will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States. This job details is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. SunLife Organics is an equal opportunity employer. All your details will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.
June 13 on The Resumator