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Sports Venue Guest Services & Events Team Member - Iron Peak Sports & Events
Location:
Hillsborough Township
Description:
GUEST SERVICES & EVENTS TEAM MEMBER - Iron Peak Sports & Events Sports Facilities Management, LLC LOCATION: Hillsborough, NJ DEPARTMENT: OPERATIONS REPORTS TO: DIRECTOR OF OPERATIONS STATUS: PART-TIME ABOUT THE COMPANY: Iron Peak Sports & Events is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Hillsborough, NJ. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Iron Peak Sports & Events is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC was awarded national and regional recognition as a Top Workplace in 2022 and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. POSITION SUMMARY: The Guest Services & Events Team Member provides the first point of contact for all guests. The Guest Services & Events Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings. PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: GUEST SERVICES: Greet guests and provide information and way finding as needed Provide courteous and friendly first-in-class service to all guests Register guests and process payments for leagues, camps, clinics, drop-in, etc. Be knowledgeable about facility programs (format, pricing, meeting dates/times) Operate multi-line phones Record waivers and event information Record event scores (tournaments/leagues) and print game sheets on a daily basis Maintain confidentiality and discretion with guest and Team Member information Professionally resolve guest concerns and complaints and/or direct to appropriate Manager Maintain a clean space and perform regular walk-throughs (indoor/outdoor) to ensure venue cleanliness Know and enforce the venue policies and procedures Complete special projects, daily assignments, and other duties as assigned Parking Attendants (as needed): Direct facility traffic, collect fees and monitor parking passes, barricade organization, facilitate disabled access, report suspicious behavior EVENTS: Assist with scheduling and coordinating facility events and parties Ensure all event details are executed as planned and tracked with detail invoices created, payment collected, supplies ordered, waivers collected, food orders, party bags, etc. Communicate clearly and timely with Management and staff to ensure proper setup, coordination of activities, and cleanup all events Maintain inventory system Adhere to event manual for processes, procedures, curriculum, and standards Ensure guest satisfaction and a high level of service via timely and clear communication regarding logistics and details Assist community field marketing efforts toward program growth Coordinate with Business Development & Events Director to make sure event bookings are entered and invoiced in POS platform, and any changes are updated accordingly Refresh and distribute event flyers in facility, and cross market as appropriate Support social marketing strategy to ensure optimal event promotion Birthday Party Coordinator (TBD): Develop, sell, and up-sell birthday packages and promotions on-site and within field marketing efforts; Organize party plans and communicate with clients through planning process; Book parties within space optimization; Assign a safe ratio of coaches and staff to each party; Communicate with party staff and outside vendors; Order and maintain party supplies and materials; Respond to guest concerns, suggestions, and complaints in a timely, professional, and consistent manner; Consistently offer the highest level of personalized customer service while maintaining a positive, enthusiastic, and helpful attitude MINIMUM QUALIFICATIONS: Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary Excellent communication skills, both verbal and written Ability to maintain focus in a high-volume, fast-paced environment Must have excellent guest service skills Must be detail-oriented and have outstanding organizational skills Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members Must work well with others Must take personal initiative for the betterment of the team and venue Commitment to the safety and well-being of others Customer service and cash handling experience preferred or quick study WORKING CONDITIONS AND PHYSICAL DEMANDS: Must be able to lift 20 pounds waist high May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend Will be required to operate a computer Facility has intermittent noise Job Posted by ApplicantPro
Company:
The Sports Facilities Companies
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Sports Venue Guest Services & Events Team Member - Iron Peak Sports & Events
Sports Venue Guest Services & Events Team Member - Iron Peak Sports & Events is a Jobs Team Member Job at The Sports Facilities Companies located in United States. Find other listings like Sports Venue Guest Services & Events Team Member - Iron Peak Sports & Events by searching Oodle for Jobs Team Member Jobs.
Sports Venue Guest Services & Events Team Member - Iron Peak Sports & Events is a Jobs Team Member Job at The Sports Facilities Companies located in United States. Find other listings like Sports Venue Guest Services & Events Team Member - Iron Peak Sports & Events by searching Oodle for Jobs Team Member Jobs.