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Snow Sports Desk
Location:
Charlemont, MA
Description:
Essential Duties and Responsibilities Position begins - mid November. Provide advice regarding snow sport lessons & programs. Know the resort's products, prices, hours and availability. Know discounts, special pricing, or other marketing promotions. Answer phones, retrieve voice messages and return calls. Respond to emails directed to snow sports. Handle guest complaints in a professional and diplomatic way. Direct guests & visitors to the appropriate location or staff when required. Make reservations, collect payment, and send confirmations. Check in guests for snow sport lessons. Sell ski and snowboard related products & services (tickets, rentals, lessons). Process cash, credit & gift card transactions accurately & efficiently. Manage the till, count, start cash and prepare nightly deposit bags. Perform other tasks as assigned by the manager. Reports to Snow Sports(SS) Director, SS Assistant Director, SS Admin Manager, Director of Guest Experiences and Customer Service Manager. Minimum Qualifications (Knowledge, Skills, Abilities) Skilled in providing excellent customer service. Specialist knowledge of lesson options and snow sports activities. Computer savvy, able to quickly learn sales and reservation programs. Excellent interpersonal skills, friendly and helpful disposition. Outstanding communication skills in person and on the phone. Neat and professional appearance; portray a positive company image. Able to count cash and perform simple mathematical functions. Core Competencies Plan & prioritize workload to assure all tasks are done & deadlines are met. Communicate ideas effectively and actively listen to guests & co-workers. Teamwork: Interact with team members effectively and put company goals first. Physical Demands Must be able to lift up to 30lbs. Must be able to stand, sit, and work at computer for long periods of time. Know discounts, special pricing, or other marketing promotions. Answer phones, retrieve voice messages and return calls. Respond to emails directed to snow sports. Handle guest complaints in a professional and diplomatic way. Direct guests & visitors to the appropriate location or staff when required. Make reservations, collect payment, and send confirmations. Check in guests for snow sport lessons. Sell ski and snowboard related products & services (tickets, rentals, lessons). Process cash, credit & gift card transactions accurately & efficiently. Manage the till, count, start cash and prepare nightly deposit bags. Perform other tasks as assigned by the manager. Reports to Snow Sports(SS) Director, SS Assistant Director, SS Admin Manager, Director of Guest Experiences and Customer Service Manager. Minimum Qualifications (Knowledge, Skills, Abilities) Skilled in providing excellent customer service. Specialist knowledge of lesson options and snow sports activities. Computer savvy, able to quickly learn sales and reservation programs. Excellent interpersonal skills, friendly and helpful disposition. Outstanding communication skills in person and on the phone. Neat and professional appearance; portray a positive company image. Able to count cash and perform simple mathematical functions. Core Competencies Plan & prioritize workload to assure all tasks are done & deadlines are met. Communicate ideas effectively and actively listen to guests & co-workers. Teamwork: Interact with team members effectively and put company goals first. Physical Demands Must be able to lift up to 30lbs. Must be able to stand, sit, and work at computer for long periods of time.
Company:
Berkshire East SKI Resort
Posted:
November 15 on ApplicantPro, TalentPlusHire
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More About this Listing: Snow Sports Desk
Snow Sports Desk is a Jobs Snow Sports Desk Job at Berkshire East SKI Resort located in Charlemont MA. Find other listings like Snow Sports Desk by searching Oodle for Jobs Snow Sports Desk Jobs.
Snow Sports Desk is a Jobs Snow Sports Desk Job at Berkshire East SKI Resort located in Charlemont MA. Find other listings like Snow Sports Desk by searching Oodle for Jobs Snow Sports Desk Jobs.