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Service Desk Technician
Location:
Warren, MI
Description:
A company is looking for a Service Desk Technician 1 to provide first-level technical support to colleagues. Key Responsibilities Respond to incoming support requests via phone, email, or support portal Troubleshoot and resolve basic hardware and software issues Create and maintain accurate records of support requests and solutions in a ticketing system Required Qualifications, Training, and Education Minimum of a high school diploma or equivalent; Associate's degree in IT-related field preferred At least 1 year of experience in a customer service or IT support role Experience with Office 365 administration and user account management Experience using ITSM platforms like Freshservice, ServiceNow, or Zendesk CompTIA A+ or similar entry-level IT certification preferred
Company:
Virtualvocations
Posted:
October 29 on TopUSAJobs
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More About this Listing: Service Desk Technician
Service Desk Technician is a Technology Technician Job at Virtualvocations located in Warren MI. Find other listings like Service Desk Technician by searching Oodle for Technology Technician Jobs.
Service Desk Technician is a Technology Technician Job at Virtualvocations located in Warren MI. Find other listings like Service Desk Technician by searching Oodle for Technology Technician Jobs.