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Service Delivery Manager II - Transactional Mail Job | Delivery Manager in Sales Job in Ferndale M1

Novitex Enterprise Solutions. Inc.

This listing was posted on The Job Spider.

Service Delivery Manager II - Transactional Mail Job

Ferndale, MI

Novitex Enterprise Solutions is looking to fill a Service Delivery Manager II - Transactional Mail position in Ferndale, MI. In addition to being organized and able to multitask, this role requires a go-getter with a positive work ethic who is excited to work with the leading provider of innovative, cloud-based solutions in the document outsourcing industry. Some perks of the job: Employees working 30 or more hours per week may qualify for: Paid holidays, vacation and sick time 401k Competitive Tuition Reimbursement program Benefits Health & Welfare Package including - Medical, Dental, Vision Employer Matching Health Savings Account Exclusive discounts on entertainment, health & wellness, travel and MUCH MORE! So what will you actually be doing? The purpose of this position is to execute day-to-day production requirements for transactional mail with emphasis on the consistent execution quality guidelines to meet client expectations. This position will manage up to 30 employees in a high volume/quick paced Inserting or Special Handling Department. A Service Delivery Manager II - Transactional Mail's daily tasks will involve: Manage daily workflow, position responsibilities, due dates and employee capability to meet SLAs. Must be knowledgeable of insertion technology and processes. Follow all facility policies, including health & safety, building securing, data security and harassment free workplace environment Support the Quality Management System, assisting in the development of procedures, work instructions and quality system documents, and actively participating in the improvement system process. Manage assigned department in achieving operation goals for quality and productivity, with emphasis on ensuring staff is performing according to operational procedures. Ensure that the right people are made aware of production status and issues. Manage staffing levels and allocate staffing resources with emphasis on planning within budget and minimizing overtime. Monitor tardiness, absenteeism, accuracy of reported work hours, and staff behaviors. Take appropriate disciplinary action, as necessary, when problems are identified. Oversee development of staff. Monitor productivity and performance, and take appropriate remedial actions, including coaching and disciplinary actions as necessary, to facilitate improvement. Facilitate cross training with emphasis on ensuring needed depth for each operational function. Monitor performance of service and maintenance providers as assigned, and provide feedback regarding their performance to top management. Ensure communication down into the organization regarding changes in policies and procedures, effectiveness of the quality management system, and customer satisfaction. Also ensure that such communication is documented when required. Report and document any accidents or injuries immediately. Investigate such incidences with emphasis on preventing recurrence. Ensure that unsafe working conditions are immediately remedied. Analyze, utilize and react to data collected from productivity reports Collaborate with project teams, ensuring quality and scope of services is achieved. Collaborate with other regional and Mega Center Facility departments to share labor and processes to ensure Client SLAs are met. Perform various assigned tasks as required. OK, I'm interested... But is it really the job for me? You need great interpersonal skills, patience and the expertise to multi-task to be good at this job. The following is required: Min of six months customer service related skills Keyboarding and windows environment PC skills required (Ms word, Microsoft excel and PowerPoint preferred) High-school degree or equivalent (GED) required Must have valid driver's license Technical Requirements: Must possess good written/spoken communication abilities Expertise to handle multiple projects simultaneously Expertise to adapt to the changing, fast growth production environment in meeting customer expectations Strong administrative organization skills Familiarity with equipment and processes used in a high volume transactional mail facility Familiarity with email and Microsoft Windows environment is required. Familiarity with Productivity reports Background: Demonstrated knowledge and background with transactional mail functions and equipment Min five years' managerial experience in a production environment Demonstrated knowledge and background with productivity measurements Educational Requirements: College diploma and / or two - 3yrs working in a supervisory capacity
January 12 on The Job Spider
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Service Delivery Manager II - Transactional Mail Job is a Sales Delivery Manager Job located in Ferndale MI. Find other listings like Service Delivery Manager II - Transactional Mail Job by searching Oodle for Sales Delivery Manager Jobs.