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Service Coordinator - Jamestown
Location:
Jamestown, ND
Description:
Position Overview:Service Coordinator Hours: Off-Season Mon – Fri 8:00 am to 5:00 pm In-Season Mon – Fri 8:00 am to 6:00 pm On-Call After Hours Seasonally (Planting/Harvest) Pay: Hourly Wage - Depends On Experience Negotiations starting at $20.00 Monthly Sales/Warranty Commission Monthly bonus if sales goal is met Warranty collection commission Annual Year End Bonus Sales/Goal based up to 15% of wages Benefits Health Insurance Coverage after 60 Days – Employer pays 80% of plan Stifel IRA after 1 year – Employer matches contributions up to 3% Aflac – discounted coverage offered Service Coordinator: Customer Repair Requests Answer/Respond to all customer repair requests/calls Schedule repairs with bay technician/calendar Gain approval of repairs recommended on technician estimate Coordinate with parts department to ensure required parts for repairs are on-hand/ordered Internal Repair Requests Coordinate internal unit repairs with wholegoods team Schedule repairs with bay technician/calendar Gain approval of repairs recommended on technician estimate from wholegoods manager Coordinate with parts department to ensure required parts for repairs are on-hand/ordered Warranty Repair Requests Answer/Respond to all warranty repair requests Schedule repairs with bay technician/calendar Review supplier field campaigns & mandatory safety repairs & coordinate repairs Review unit warranty end dates and request/adjust scheduling of repairs as necessary Coordinate with parts department to ensure required parts for repairs are on-hand/ordered Service Writer: Work Order Process Open work orders as needed Maintain Service Priority Report spreadsheet Total completed work orders to be finalized/billed out by accounting office Warranty Claim Submission Submit warranty claims to suppliers for repairs completed Maintain warranty reimbursement spreadsheet Submit unpaid repairs to accounting office for possible write-off Service Team Leadership: Meeting Monthly/Annual Sales Goals Ensure all completed work orders are submitted to be closed by month end Supply projected sales figures at bi-weekly meetings Maintain a Clean and Safe Work Environment Lead service team in maintaining a clean workspace Coordinate Needs with management Service tool/equipment needs Fleet Management Annual Year End Tool Purchase Service Team L10 Meetings: Participate in bi-weekly service L10 Meeting Actively participate in the achievement of reaching Monthly/Annual Sales Goals Demonstrate & Promote core values of the dealership Participate in the development of the CSI Family & Team atmosphere Powered by JazzHR
Company:
Central Sales
Posted:
October 4 on The Resumator
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More About this Listing: Service Coordinator - Jamestown
Service Coordinator - Jamestown is a Customer Service Service Coordinator Job at Central Sales located in Jamestown ND. Find other listings like Service Coordinator - Jamestown by searching Oodle for Customer Service Service Coordinator Jobs.
Service Coordinator - Jamestown is a Customer Service Service Coordinator Job at Central Sales located in Jamestown ND. Find other listings like Service Coordinator - Jamestown by searching Oodle for Customer Service Service Coordinator Jobs.