This listing was posted on ApplicantPro, TalentPlusHire.
Service Contract Coordinator/Dispatcher
Location:
Eden Prairie, MN
Description:
IdentiSys Inc., North America's largest and fastest growing identification, tracking, security, and services integrator, headquartered in Minneapolis, is actively recruiting for a Service Contract Coordinator/Dispatcher to work from our Eden Prairie office. We are looking for individuals that have: Strong ambition to succeed Adheres to company policies and procedures Represents Company in a positive and professional manner. Able to act with professionalism during stressful situations Maintains positive attitude and can effectively interact with all members of the organization and all outside associates Completes responsibilities diligently and accurately Thinks strategically and works independently, exercises discretion, applies common sense and makes competent decisions. Constantly analyzes for ways to improve individual and/or company performance. Job Summary: The Service Contract Coordinator/Dispatcher position dispatches the service technicians in response to customer calls for service, as well as works with customers on service contract renewals. Responsibilities to include: Customer Service, Invoicing and Data Entry... Your position as a Service Dispatcher/Contract Admin will be to: Communicate with technicians on service calls and enter customer calls and technician actions into our system. Communicate with the customer in a professional manner to schedule service calls. Schedule service calls and preventive maintenance for technicians based on priority, location and type of equipment. Dispatch information necessary to complete a service call to the technicians in designated areas. Close calls and input data into e-Automate when finished. Monitor the open call report to ensure response times are met. Receive completed Customer Engineering Request (CER) forms and issue invoices to customers for those chargeable service calls. Create/enter new warranty agreements for sale of hardware and software. Renew existing service contracts. Work with End Customers to ensure prompt acceptance and payment of Contracts. Issue proposals for customers and Sales Reps looking to put equipment under agreement. Maintain accurate and up to date excel spreadsheets in regard to renewal progress. Ensure Customers receive an excellent customer service experience with every communication. Find ways to improve dispatch/contract renewal processes and procedures. Qualifications: High School Diploma or GED Required 2+ years hands on Service Dispatch experience a plus Proficient on MS Office Suite Attention to Detail Be able to multi-task Excellent Organization Ability to problem solve Excellent oral and written communication Team Player Flexible Able to work in a fast-paced environment Job Posted by ApplicantPro
Company:
Identisys
Posted:
November 15 on ApplicantPro, TalentPlusHire
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ApplicantPro, TalentPlusHire
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Service Contract Coordinator/Dispatcher
Service Contract Coordinator/Dispatcher is a Clerical Contract Coordinator, Dispatcher Job at Identisys located in Eden Prairie MN. Find other listings like Service Contract Coordinator/Dispatcher by searching Oodle for Clerical Contract Coordinator, Dispatcher Jobs.
Service Contract Coordinator/Dispatcher is a Clerical Contract Coordinator, Dispatcher Job at Identisys located in Eden Prairie MN. Find other listings like Service Contract Coordinator/Dispatcher by searching Oodle for Clerical Contract Coordinator, Dispatcher Jobs.