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Senior Workforce Management Specialist
Location:
Milwaukee, WI
Description:
A company is looking for a Senior Workforce Management Specialist to oversee workforce management systems and contact center operations. Key Responsibilities Administer workforce management systems, including user setup and troubleshooting Conduct long-range capacity planning, forecasting, and reporting for contact centers Monitor real-time performance and create employee schedules to meet staffing needs Required Qualifications BA degree or equivalent work experience 2+ years of experience in Workforce Management Technical proficiency in Avaya CMS, Gensys, and Aspect eWorkforce Management Ability to analyze complex issues and provide appropriate recommendations Experience in creating and maintaining workflows and procedures
Company:
Virtualvocations
Posted:
November 2 on TopUSAJobs
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More About this Listing: Senior Workforce Management Specialist
Senior Workforce Management Specialist is a Executive Manager Job at Virtualvocations located in Milwaukee WI. Find other listings like Senior Workforce Management Specialist by searching Oodle for Executive Manager Jobs.
Senior Workforce Management Specialist is a Executive Manager Job at Virtualvocations located in Milwaukee WI. Find other listings like Senior Workforce Management Specialist by searching Oodle for Executive Manager Jobs.