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Senior Technical Support Engineer
Location:
Indianapolis, IN
Description:
Job Duties: Serve as a Trusted Advisor, drive conversations with our customer's Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, Release Management and Application Governance. Lead the resolution of critical technical issues, providing prompt and complete resolution to technical challenges and business issues. Solve highly visible, technical, global and strategic, enterprise cases and ensure highest levels of customer satisfaction with exposure to all skill groups/areas of the product/platform for the most critical issues. Understand how Signature Support customers use our technology (integration points, implementation setup, etc.) and ensure we understand how they are measured so we can align our success metrics. Provide proactive support, including but not limited to; proactive system/limit monitoring and communications, deep Splunk analysis, creating definitions for proactive alerts, working with Customer Centric Engineering and Technical Enablement teams on proactive tuning, and provide recommendations to minimize potential service disruptions. Liaise and work closely with the Salesforce R&D and Infrastructure teams on escalated technical issues and product roadmap changes/new features as well as working with R&D on pilot programs. Participate in Signature Support project work, including but not limited to; envisioning and building new monitoring and/or reporting tools, creating or improving existing processes/procedures, as well as developing/providing additional white glove support practices associated to incident prediction and prevention capabilities. Serve as a Subject Matter Expert (SME) exhibiting the highest level of expertise in providing Salesforce Support. HQ address additionally encompasses the following Salesforce locations in Indianapolis: 433 North Capitol Avenue, 36 South Pennsylvania Street, 1 East Ohio Street, 111 Monument Circle. The permanent position may be offered at any of these locations in Indianapolis. Telecommuting is an option. Some travel to Salesforce offices may be required. Minimum Requirements: Masters degree, or foreign equivalent, in Computer Science, Information Technology Management, Engineering (any field), or closely related quantitative discipline, and two (2) years of experience in job offered or in any occupation in a related field, OR Bachelors degree, or foreign equivalent, in Computer Science, Information Technology Management, Engineering (any field), or closely related quantitative discipline and five (5) years of progressively responsible experience in job offered or in any occupation in a related field. A related technical degree required (Computer Science, Information Technology Management, Engineering (any field)). Special Skill Requirements: (1) App Exchange Data Loader, (2) Force.com Explorer, (3) Change Set (4) Force.com Excel Connector, (5) Force.com IDE, (6) Workbench, (7) SOQL Explorer (8) Force.com Migration Tool (ANT), (9) Github, (10) Jenkins. Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. Some travel to Salesforce offices may be required. Submit a resume to Job # 23-134407/ JR269609 via the Salesforce Careers webpage: rb.gy/avqrw or by email at: Salesforce is an Equal Opportunity & Affirmative Action Employer.
Posted:
October 31 on Jobvertise
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More About this Listing: Senior Technical Support Engineer
Senior Technical Support Engineer is a Technology Technical Support Engineer Job located in Indianapolis IN. Find other listings like Senior Technical Support Engineer by searching Oodle for Technology Technical Support Engineer Jobs.
Senior Technical Support Engineer is a Technology Technical Support Engineer Job located in Indianapolis IN. Find other listings like Senior Technical Support Engineer by searching Oodle for Technology Technical Support Engineer Jobs.