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Senior Process Transformation Facilitator

Los Angeles, CA

Job ID: C.R. Laurence Co., Inc. (CRL) is the leading supplier to the glazing, architectural, railing, construction, industrial, and automotive industries. Offering more than 60,000 products, we serve the industry from locations throughout North America, Europe, and Australia. JOB SUMMARY: The Senior Process Transformation Facilitator leads and facilitates performance improvement and transformation projects utilizing Lean methodologies, including Value Stream Mapping sessions, Rapid Process Improvement Workshops and Visioning events. Contributes to the development and implementation of performance improvement initiatives, including process design work across the organization with keen attention to change management. Consults and coaches process owners, value stream owners, operational leaders as well as frontline staff throughout the life cycle of the project. The Facilitator will be part of a team responsible for teaching and coaching administrators, managers and frontline staff on the application of lean principles to solve organizational problems. The Senior Process Transformation Facilitator will also contribute to the development and execution of training and infrastructure for the Office of Customer Experience. This role fills a key position in the implementation and deployment of the Customer Experience strategy to enhance internal capabilities to improve all touchpoints in the customer journey to ensure the delivery of consistent, exceptional experiences for every customer, every time. ESSENTIAL DUTIES and RESPONSIBILITIES: - Leads and facilitates improvement events and projects, including assessment, planning, event facilitation, and follow:up/sustainability, with some coaching. Meets quality standards and the production of expected deliverables during all phases of the event and project life cycle.- Consults to and coaches process owners, value stream owners, and operational leaders in event and workshop activities, as well as frontline staff on Lean process improvement tools and methods.- In collaboration with project sponsors, assesses and identifies problems and opportunities, coordinates the activities of the improvement team, identifies appropriate resources needed and develops schedule to ensure timely completion of the improvement project.- Supports the development of the process transformation infrastructure, including lean Best Practices, tools and methods for lean education and promotion of lean thinking throughout the organization. Coaches and develops leaders to become lean thinkers, acting as content expert in the utilization of lean concepts and tools.- Validates results to assure compliance with industry standards, project targets and/or transformation metrics. Monitors, tracks and reports implementation progress in pursuit of projects Key Performance Indicators (KPIs).- Coaches process owners to track and report results from improvement efforts. May collect and analyze data, maintain results and assist in preparing reports to support decision:making and continuous improvement. Is able to translate data into meaningful information, make conclusions and design work at the department level.- Provides leadership for improvement programs for departments and project team members by defining intent of programs and overseeing development deliverables to ensure project goals are met.- Establishes effective working relationships and manages communications with project sponsors, project oversight group members, process owners and key stakeholders.- Provides support and coaching for leaders in their daily management structure, frontline problem solving and leader standard work.- Serves as a mentor and coach to other Customer Experience staff to grow their lean technical and consultating skills. May also provide training during the on:boarding stages for newly hired colleagues.- Seeks, documents and standardizes best pract
September 25 on Tip Top Job
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Senior Process Transformation Facilitator is a Human Resource Senior Process Transformation Job located in Los Angeles CA. Find other listings like Senior Process Transformation Facilitator by searching Oodle for Human Resource Senior Process Transformation Jobs.