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Senior Director of Customer Security Incident Response | Director in Executive Job in Herndon VA |1

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Senior Director of Customer Security Incident Response

Herndon, VA

Job summarySalesforce : the leader in enterprise cloud computing and one place to work according to Fortune magazine : is seeking a Senior Director of Customer Security Incident Response with a passion for operations and incident management and ability in managing incidents in an enterprise. The security incident response team at Salesforce deals with the most challenging problems in details security. When youre 1st reading about a new issue in the news, our Salesforce Security Response Center (SSRC) is already working on it The pace and variety of our work creates a unique learning environment. You will be given unique challenges and the tools to solve them, surrounded by exceptional colleagues, and supported by incredibly helpful partner teams. The Senior Director of Customer Security Incident Response is responsible for ensuring Salesforces support to Customers security incidents within the Salesforce platform is world class by providing a capability to detect, respond, and contain security incidents caused by a lack of security controls on our customers end. A successful Senior Director of Customer Security Incident Response will build the formal capability working with stakeholders and ensures the team is prepared for an effective response. Specifically, the Senior Director of Customer Security Incident Response is responsible for: Developing and implementing an enhanced service for customers that ensures world:class support for customers responding to incidents within their portion of the shared security model Overseeing a global team of world:class incident responders Coordinating with other incident management teams on consistent incident management practices Communicating with customers executive leadership regarding customer:owned incidents, as needed Providing support to customer security teams in understanding Salesforce platforms Ensuring a capability to retrieve and analyze internal logs for customers Providing assistance containing active customer security incidents (eg, blocking attacker activity) Internal coordination and escalation, including within account teams and engineering groups Ensuring adherence with agreed upon SLAs Briefing executive leadership on program metrics Critical skills: 10+ years background in operations management or incident response. 5+ years managing, coordinating, and ensuring resolution of complex issues. Deep background leading and responding to complex critical incidents, availability, or customer background incidents. Familiarity with key regulations and standards relating to security incident response (eg, PCI:DSS, GDPR, ISO 27001, NIST). Strong operational and services background in a cloud services delivery environment Knowledge of complex systems, ideally in a multi:tenant, Cloud environment Must have excellent verbal and written correspondence abilities; ability to communicate effectively and clearly to both technical and non:technical staff. Excellent customer relations skills with background working with teams across multiple time zones. Strong teamwork skills with the ability to build and grow relationships with incident response stakeholders. Excellent project management expertise, including demonstrated ability to manage projects across teams where influencing skills are required. Flexibility, integrity and creative problem:solving skills are a prerequisite to be successful in this role. Desired Skills: 5+ years managing a global team Background in conducting root cause analysis. Background with the National Incident Management System. Prior background in a 24x7x365 operations environment
January 5 on Tip Top Job
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