This listing was posted on ListedBuy.
Senior Customer Delivery Manager
Location:
Hull
Description:
Sanctuaryprovide in: house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not: for: profit organisation, we aim to achieve outstanding results for our customers based on our values : working in an open and transparent way, creating strong partnerships with our customers and providing a first: class customer service. Senior Customer Delivery Manager Francis Street, Hull GBP 56,668 : GBP 59,651 per year 40 hours per week, Monday to Friday We are looking for a Senior Customer Delivery Manager to join our team based in Hull. In this role you will manage the planning teams, technical support and surveyor planning along with the performance of service delivery for the engineering workforce, ensuring that customers are provided with a high quality, cost effective and efficient service which responds to customer and organisational needs. The role of Senior Customer Delivery Manager will include: : Reviewing services in line with key performance indicators and service level agreements, ensuring all developed and implemented process are followed and workflow management audits are carried out accordingly, to ensure a high quality, cost effective and efficient customer service: Manage, develop and implement effective systems and processes that identify existing or potential problems, diagnosing the issues and using creative and innovative thinking to help the business implement solutions, ensuring matters are escalated as appropriate: Increase customer engagement and improve customer satisfaction, delivering and maintaining an effective organisational culture, in alignment with Sanctuarys values and vision: Engage with and mobilise the business to design, develop and deliver with the customer in mind: Manage the timely resolution of all complaints and breakdowns in service delivery by undertaking thorough investigations, effectively communicating progress and outcomes to the customer and monitoring. Visit ListedBuy for more information.
Posted:
January 5 on ListedBuy
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Senior Customer Delivery Manager is a Other Art & Media Jobs Delivery Manager Job located in United States. Find other listings like Senior Customer Delivery Manager by searching Oodle for Other Art & Media Jobs Delivery Manager Jobs.