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Senior Client Delivery Manager (Canada)
Location:
Calgary
Description:
We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now! The Role The Client Delivery Manager (CDM) serves as primary point of contact for SAP Cloud Customers of Enterprise Cloud Services, mainly focusing on HANA Enterprise Cloud (HEC), S/4HANA private cloud edition, S/4HANA Cloud extended Edition, HANA Enterprise Cloud advanced Edition and Cloud Application Services (CAS). The CDM drives end-to-end customer engagement from signature onwards, particularly customer onboarding, continuous service delivery, release and maintenance project initiation, architecture and governance coaching, relationship management, and renewal initiation. Beside that the Client Delivery Manager is expected to maintain customer satisfaction through issue mitigation and escalation management, to build strong relationships with key customer stakeholders and helping customers maximize the value of their partnership with SAP. What you'll do Engagement Management Conducts regular / quarterly business review meetings with the customer to discuss the service quality Delivers a quarterly balanced scorecard with KPI’s to ensure overall customer satisfaction (performance review) Proposes and discusses improvement potential Conducts service and business planning meetings to understands customer business needs Explains aspects of SAP's overall cloud strategy and the growing portfolio To enable adoption of S/4HANA and cloud standardization To enable transformation towards SAP Cloud Solutions. Visit ListedBuy for more information.
Company:
Sap
Posted:
April 23 on ListedBuy
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More About this Listing: Senior Client Delivery Manager (Canada)
Senior Client Delivery Manager (Canada) is a Sales Delivery Manager Job at Sap located in United States. Find other listings like Senior Client Delivery Manager (Canada) by searching Oodle for Sales Delivery Manager Jobs.
Senior Client Delivery Manager (Canada) is a Sales Delivery Manager Job at Sap located in United States. Find other listings like Senior Client Delivery Manager (Canada) by searching Oodle for Sales Delivery Manager Jobs.