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Seasonal Guest Relation Lead Staff
Location:
Traverse City, MI
Description:
Safe Harbor Lead Staff Job Description Responsibilities: Provide appropriate professional understanding and intervention in response to emotional, behavioral, physical needs of guests.Maintain a safe, supportive Trauma Informed environment within the shelter. Foster positive relationships with guests.Enforce shelter Guidelines, Policies, and Procedures and assist guests in following all shelter expectations, when needed.Adhere to shelter policies, procedures and professional code of ethics.Utilize effective conflict resolution skills and help guests work through possible conflict with others while staying in the shelter.Maintain confidentiality of all guests who enter the shelter and exercise good judgment and discretion in dealing with confidential information.Monitor facility to maintain safety and security of shelter property, and report concerns to Management/On-Call or to local law enforcement authorities, when appropriate.Assist in keeping shelter clean, according to overall expectations and guidelines.Perform basic maintenance as needed (ex. changing light bulbs, plunging toilets) and report any major maintenance issues to management immediately. Provide resource information or triage questions, for individuals we serve and to those who call shelter to ask for information. Provide guest services referrals to Shelter Leads and Supervisor, as deemed necessary.Participate in shift change processes, allowing for staff efficiency and effectiveness.Participate in staff meetings as required and share information in a respectful & non-judgemental manner.Complete all necessary documentation (at minimum of once per shift) including but not limited to call logs, checklists, incident reports, involuntary exits and any other pertinent information regarding interactions with guests or observations made, via the provided database. Perform other organizational duties as assigned.Learn and understand health and safety standards, regulations, policies and procedures and comply with them.(continued on back)Access and utilize the When 2 Work app for work schedules, requested time off and the ability to pick up/drop assigned work shifts according to staff policies and procedures. Support a focus on Diversity, Equity and Inclusion - this includes non-judgment of the ways that people may be different. Refrain from using slurs or other derogatory terms, gossiping or coming to conclusions based on race, gender identity, sexual orientation, primary language, religion, physical or mental ability or other ways in which people we serve may be most vulnerable. Additional Responsibilities: Thorough knowledge of all policies, procedures and manual to guide and best lead when on designated shiftAssist in training shift staff on all policies and procedures and to ensure they are abided by while on designated shift Delegate any necessary tasks during shift, as neededEnsure all medical processes (ie Covid, flu, etc) are followedBe the “go to person” for shift staff and/or volunteers while on designated shiftEnsure shift staff are properly documenting all incidents and interactions while on shiftAssist in conducting Covid tests, when necessaryDebrief with staff and/or volunteers after incidents and events, when necessaryProper filing of all paperwork and other documents before end of shiftBe willing to be part of the active “lead on-call” team (frequency to be determined) and allow shift staff to call for consultation, when scheduled. Provide consultation for emergency situations using the on-call guideAssist scheduling Lead to find coverage for call offs from a shift, if necessary Please note: Safe Harbor Lead Staff does not have the authority to change policies and/or procedures. They may bring suggestions and concerns to the Shelter Manager/Staff Supervisor for consideration and discussion. This may be done immediately or during the monthly Leads meeting (as scheduled). Qualifications: Experience working with the homeless or similar population.Excellent interpersonal, verbal and written communication skills.Ability to lead, guide and empower other staff membersAbility to consider an entire situation, use discretion and make sound decisions in a rather rapid mannerDemonstrated ability to work independently and as an effective team member.Understanding and delivery of trauma informed care, approaches and practices (training provided).Ability to deal effectively with conflict and crisis.Ability to put emphasis on self-care, when needed (resources available).Ability to maintain a compassionate and servant heart while also keeping the safety of the overall shelter, its staff, guests and volunteers in the forefront at all times.Ability to remain mobile during the entire shift, including but not limited to walking around the shelter for long periods of time.Ability to reliably work a designated number of various shifts (e.g. evenings, overnights &/or weekends).CPR/First Aid Certification (provided).Narcan Training (provided).Mental Health management knowledge and training (provided).Completion and understanding of Safe Harbor specific training programs, modules, workshops and resources (provided).Reliable transportation.
Company:
Safe Harbor
Posted:
November 13 on PrismHR Hiring
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More About this Listing: Seasonal Guest Relation Lead Staff
Seasonal Guest Relation Lead Staff is a Human Resource Seasonal Guest Relation Lead Job at Safe Harbor located in Traverse City MI. Find other listings like Seasonal Guest Relation Lead Staff by searching Oodle for Human Resource Seasonal Guest Relation Lead Jobs.
Seasonal Guest Relation Lead Staff is a Human Resource Seasonal Guest Relation Lead Job at Safe Harbor located in Traverse City MI. Find other listings like Seasonal Guest Relation Lead Staff by searching Oodle for Human Resource Seasonal Guest Relation Lead Jobs.