Sales Support Associate
Being friendly and professional, and responding quickly to customer and associate needs. Ensuring merchandise is accurately and efficiently picked and staged for customer pickup. Engaging in safe work practices and encouraging others to do the same. The Sales Support Associate assists in the fulfillment process by locating and pulling orders. In addition to helping with on-line pickups, this associate helps our customers with the process of selecting, demonstrating, and purchasing products. Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores. Primary responsibilities: Customer Service Provides SMART customer service at all times through the daily execution of Lowes customer service policies, procedures, and programs. Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise. Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary. Demonstrates sincere appreciation to customers. Communicates info to customers regarding all stock, special order merchandise, feature benefits, application, and warranty info related to Lowes programs. Cross-functionally trains in other areas of the store to help deliver the best customer service. Supports the Fulfillment Coordinator, Fulfillment Clerk, and the Front End Department Supervisor by efficiently responding to requests for assistance. Applies understanding of procedures and resources to support operations activities. In stock Picks and stages customer orders and labels orders with customer info. Conducts walks of fulfillment area, bays, or inventory to monitor status. Uses store systems to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory details. Moves merchandise to proper departments and stocks neatly and according to planogram. Down stocks merchandise by looking for empty areas on shelves and replenishing supplies. Supports in-store vendor services projects by conducting surveys of in-store products, taking photographs of sets, and validating sets against planograms. Clean and Safe Stores Inspects incoming freight and receiving paperwork for accuracy and handles all high security items and damaged items properly. Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection. Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas. Maintains a safe and secure work atmosphere, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates. Adheres to all safety requirements relevant to ones regular job requirements: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices. Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler). In addition to the above responsibilities, this individual is held accountable for other duties as assigned. Requirements: Min Requirements: High-school degree or equivalent. Expertise to obtain sales related licensure or registration as may be required by law. Preferred Requirements: one year of background in retail store freight flow logistics. Background in customer service role. Background working in a high energy, dynamic retail environment. Lowes is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
July 17 on Jobvertise