Retail Store Manager - Sylmar, CA
Job overviewGeneral Summary:The Store Manager In Training (SMIT) job is the 1st step in the CVS/pharmacy Retail Management Development Program, and is a short term role (not to exceed 24 mnths) that provides both work assignments and training opportunities to prepare SMITs to be promoted into a Store Manager role. From the date of entry into the CVS/pharmacy Retail Management Development program as an SMIT, it may be possible to progress to a Store Manager position within twelve weeks-24 mnths, depending on the prior background and performance of the SMIT, and then to field management and/or executive opportunities in 3-5yrs.A SMIT is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the SMIT will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.The SMIT is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:- Maintain a work place free from discrimination and harassment7. Financial Reporting/Administration- Execute locking of safe and security doors and setting of alarms when closing the store- Organize and execute the display and maintenance of off-shelf merchandise4. Loss Prevention- Sales and inventory management- Oversee and execute the preparation of the daily cash report and weekly summary- Complete random cash verifications; journal tape checks; analyze Cashier Analysis Report- Prepare, complete and distribute reports and records: paid out summary; key rec's (accounts payable); MU/MD; customer cash discrepancy; returnable merchandise; accident reports; various other surveys as requested- Execute and document: Cash/check pulls; deposits; returned check payments; check acceptance;refunds; voids; discounts; cashier verifications; rain-checks; signing crew members on/off; taking closing readings- Stock shelves- Assist customers with their questions, problems and complaints- Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)- Access, input, retrieve and analyze details from the computer- Respond to MIS- Execute payment of outside vendors as appropriate6. Human Resources- Supervise, assign and direct activities of the store's crew- Protect store assets- Identify and react to shoplifters and apprehend to secure company assets and process shoplifters accordingly- Coach and execute counseling discussions with store employees- Work reserve stock- Operate a cash register - including: cash, check and charge transactions- Control use of register keys, securing door keys, alarm codes, and safecombinations- Overall store management, supervision, and policy implementation- Handle all customer relations issues in accordance with company policy- Employee staffing, training, and development- Analyze operating reports/documents and make recommendations on how to improve store performance and implement plans- Conduct performance appraisals for all directly assigned personnel- Price merchandise- Financial management- Identify and react to in-store repairs- Finalize weekly payroll- Open/close store- Promote a positive shopping background for all customers- Move trays/cases from 1 location to another- Promote CVS customer service culture (greet, offer help, and thank)- Bagging merchandise- Lift 35 lb trays/cases to a height of four feet- Lead others and work efficiently with store crews- Administer, monitor, and react to Internal Loss Prevention programs and systems: employee bag checks; lockers secured; receipts for purchases- Customer service leadershipThe Store Management team receives support from their individual store team, but other support and direction come from regional field management, call centers, distribution centers, and Customer Support Center headquarters.In addition to day-to-day management responsibilities, SMITs are also responsible for completing operations and organizational skills training, and learning about key aspects of the business and CVS/pharmacy culture, in order to prepare for promotion to a Store Manager position. This extensive training course is designed to provide a strong foundation to prepare a SMIT to be able to assume supervisory duties and operational control of a store immediately upon promotion into a Store Manager position. SMITs must maintain satisfactory performance and must demonstrate consistent progression through the training program in order to remain in the role and be considered for Store Manager openings. No SMIT may remain in role for longer than 24 mons.Selection for the SMIT position does not guarantee promotion into a Store Manager position. Whether and when an SMIT is actually promoted to Store Manager is dependent on a variety of factors, including but not limited to performance and availability of Store Manager openings.Key functions:1. Management- Maintain an organized office and backroom- Prepare the store for a physical inventoryDisclaimer:The above details on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive invenMinimum requirements Willingness to accept promotion into a CVS/pharmacy Store Manager position if promotion is offered Expertise to transfer to other CVS/pharmacy stores located within the same District Expertise to work a full time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arisePreferred Requirements five + years of retail management experience, or background as a CVS Supervisor Expertise to transfer to other CVS/pharmacy locations outside of the same DistrictEducation A high-school degree or GED is required.- Review electronic journal- Organize and execute the display and signing of weekly, major promotional and seasonal merchandise- Train, develop, and evaluate crew members and supervisors- Execute and document merchandise returns and inter-store transfers- Order regular and promotional merchandise, maintaining appropriate inventory levels using the Telxon machine- Verify and document billing of merchandise (check-in merchandise)- Answer telephone- A 4 year college diploma is preferred, or relevant work background may be considered in lieu of a college diploma.- Ensure compliance with all company policies and procedures and federal and state laws- Ensure price accuracy, using POS Price Accuracy Report and in-store price audits5. Operations- Effectively communicate info to store crew and supervisors in an open and timely manner- Execute all necessary documentation for H.R.I.S. administration: hiring kits; staff enrollment forms, changes of status forms for all store personnel- Schedule daily, weekly activities; prepare weekly work schedules based on store's budgeted hours- Maintain customer/patient confidentiality3. Merchandising/Presentation- Conduct a walk through of the store and establish a prioritized list of tasks- Maintain and react to Electronic Article Surveillance system- Load and unload deliveries- Reset departments following POGs adapting them to a particular store- Ensure on-the-job safety of all employees and treatment for employee injuries sustained on the job- Deliver deposits and secure change from the bank maintain a balanced imprest fund- Develop sales/hours forecasts- Support Store Manager with actions plans for operational and service improvement2. Customer ServiceBusiness OverviewIt's a new day in health care.Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.We offer a diverse work background that empowers colleagues for career success. In addition to skill and background, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military background (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-XXXX or XXXX@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-XXXX.
June 15 on Professional Diversity Network