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Resolutions Services Coordinator
Location:
San Diego, CA
Description:
Company Description: NAMI San Diego & Imperial Counties (National Alliance on Mental Illness) is a nonprofit organization that provides free education, support services, and advocacy to improve the quality of life of everyone affected by mental illnesses. Primary Responsibilities/Function: The Resolutions Services Coordinator will be familiarized with contract requirements for the Housing Encampment and Ryan White Programs. In this position, you will follow established guidelines and work closely with Case Managers to ensure proper documentation and coding for requests to be approved and processed for clients' allotted expenses. You must have strong communication and organization skills to handle the day-to-day workload in answering emails and phone calls and provide support and guidance to all team members, internal and external. You will be required to utilize Excel and other tools to track expenses and the utilization of services to make sure clients' limits are met. The Resolutions Services Coordinator will work closely with the Program Manager to ensure billing and data entry is up to date and up to contract standards. NAMI SD/IC is a peer-run organization. Lived experience in being unhoused or having a serious mental illness (SMI) or substance use disorder (SUD) is preferred. Duties and Responsibilities: Process and approve requests: verify client eligibility for services, ask follow-up questions, and process paperwork. Monitor and track expenses utilized for clients enrolled in Encampment and RW programs. Monthly case conferencing with case managers to evaluate progress and barriers to progress. Ensure prompt and effective communication with case managers. Collect and report data and assist the Program Manager in monthly reports and billing requirements. Process applications for participation in the program, in coordination with case managers. Verify that all documents are complete and accurate. Verify that property ownership agrees with rent documentation. Provide program referrals and engage in care coordination. Track reasonable step-down plans for caseload to ensure long-term housing stabilization. Review database and/or internal spreadsheet to determine eligibility and previous assistance, to assure compliance with limitations. Maintain internal database and ARIES database accurately and in a timely fashion. Ensure that the pools' expenses are within monthly budget allocations and communicate with case managers when funds are low. Prepare check request documents for the AMHP Department within daily deadlines. Conduct periodic training with case managers and Utilization Review meetings. Attend other meetings as requested. Provide reports and any information requested by the Program Manager or the Program Director. Assist in program audits. Provide support to other areas of NAMI SD/IC as time permits Other duties as assigned. Accountability: Reports to the Resolution Services Manager. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions. Prolonged periods sitting at a desk and working on a computer. Prolonged periods of standing and walking. Must be able to lift up to 15 pounds at times. Minimum Requirements, including linguistic and cultural skills, education, experiences, licenses and certifications: Bachelor's degree in human services preferred. Work experience can qualify as expertise equivalent to education. Must have a satisfactory driving record. Able to communicate effectively, verbally and in writing. Basic knowledge of computer software (Microsoft Office, Word, Excel) and web navigation. Demonstrated ability to maintain confidentiality. Reliable and consistent attendance. Strong organizational skills, detail-oriented, and self-motivated. Ability to work efficiently in a fast-paced environment. Be a team player and conduct business respectfully and professionally.
Company:
Nami San Diego
Posted:
November 15 on ApplicantPro, TalentPlusHire
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More About this Listing: Resolutions Services Coordinator
Resolutions Services Coordinator is a Jobs Resolutions Services Coordi Job at Nami San Diego located in San Diego CA. Find other listings like Resolutions Services Coordinator by searching Oodle for Jobs Resolutions Services Coordi Jobs.
Resolutions Services Coordinator is a Jobs Resolutions Services Coordi Job at Nami San Diego located in San Diego CA. Find other listings like Resolutions Services Coordinator by searching Oodle for Jobs Resolutions Services Coordi Jobs.