Reservation Sales Agent / Cruise Line Reservationist
District Heights, MD
This position is with Mommy Jobs On-line, so please visit https://www.mommyjobsonline.com/join-now.html to apply and get registered on our site directly! Please reference agent id code MJOLCami when you register on-line. We are committed to our mission: Through excellence, we create once-in-a-lifetime experiences, every time. Our cruise lines mission guides our business to deliver once-in-a-lifetime experiences for our guests, care for our employees, remain stewards of the environment and operate in partnership with the people and organizations in the communities in which we do business. Our Corporate Team supports a fleet of fourteen modern classic ships offers more than 500 sailings a year visiting all 7 continents. PRIMARY FUNCTION: As a Work at Home Reservation Sales Agent, you will respond to a variety of inbound calls from Travel Professionals and consumers. You will utilize your superior customer service skills to build rapport, recommend and book cruises, Land and Sea Journeys, and options. Be a knowledgeable resource for travel professionals and consumers. Provide quality customer service on all calls. Maintain department's telephone service level goals. In this position, selected applicants will train and work from home. RESPONSIBILITIES: Apply professional customer service techniques in assisting travel professionals with the sale and booking of cruises and Land and Sea Journeys. Be a motivated self-starter, with the expertise to achieve personal goals and support departmental objectives Provide superior customer service, answer all questions and be a knowledgeable resource for travel professionals and consumers. Proactively assist travel professionals and consumers with problems that might occur on a reservation and work across departments to provide seamless resolution. Provide customers accurate details consistent with department standards, document customer details, recap itinerary and advise of correct terms and conditions Any special projects as directed by the Supervisor or Manager of Reservations. QUALIFICATIONS: Must have access to high speed broadband internet for business line connection. Must also have dedicated, quiet workspace in place of residence. Provide quality customer service on all calls Self-motivated by personal performance, self-starter and quick learner Expertise to work unaided and meet performance metrics, adherence and availability qualifications Outstanding communication and listening skills required Outstanding issue solving and decision making skills Must be detail oriented with excellent management skills Proficiency with Microsoft office suite products, Outlook, web sitenavigation and performance of key ms word searches, expertise to distinguish colors in reservations computer system Previous sales or customer service background required. Preferably in the travel or hospitality industry Flexibility of scheduling to work overtime, evenings until 7pm and weekends required. Schedule remains subject to change on a permanent or temporary basis should business needs require Benefits Time off benefits - eight paid holidays, paid vacation and paid sick time Travel " Generous Cruise and Travel Privileges for you and your family Health - Complete benefit plans including medical, dental, vision and flexible spending accounts Wellness - Health and wellness programs include discounted health benefits and memberships Tuition Reimbursement - Up to 80% with a max of $2000 per fiscal year 401(k) - Company match of 33% on employees 1st 6% contribution with 100% vesting after four years of service Profit Sharing Plan - Eligible after one year of service Employee Stock Purchase Plan " Discount on Corporation stock Training - In-house Discover University courses on professional development Rewards & Incentives - Employee Recognition and Reward Programs; rideshare, financial commuter incentives; special employee discounts for local venues, banking services and retail stores Pay: $16.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLCami when you register on-line. If you have further questions please contact us at one (405) 418 - XXXX.
Mommy Jobs Online
January 12 on Get Customer Service Jobs