APL Logistics
This listing was posted on Broadbean.
Rep II, Customer Service (CLS) (1st Shift) - Pleasant Prairie WI
Location:
Pleasant Prairie, WI
Description:
Rep II, Customer Service (CLS) (1st Shift) - Pleasant Prairie WIPleasant Prairie, WI, United States (On-site)Job DescriptionOverview:Customer Service Representative II is responsible for communications with customers in a professional, prompt, and effective manner which includes responding to inquiries, processing orders and handling complaints. The CSR II addresses higher level non-routine customer issues and requests. ResponsibilitiesThis position is responsible for, but not limited to, the following: * Apply the APL Logistics Continuous Improvement (ACI) Model for operational efficiency to improve business process, increase proficiency and increase efficiency through waste elimination. * Apply the 5S Lean methodology to sustain a safe, clean and orderly facility. * Position requires the incumbent's performance to meet and occasionally exceed standards as set by the company for safety, quality, productivity and customer services. * Resolves difficult customer problems. Maintains a good working relationship with customers. Reports all customer feedback and assists the other customer service reps in resolving customer problems. * Participates in the training of new hires. Provides training for new hires and provides input on performance levels of CSR I's. Assists with the Customer Service Rep III's duties. * Process & input all customer orders. Generate all related paperwork and necessary information required for customer work orders, checking all orders for special requests and post-inventory records. Follows up with other departments to ensure the service standards are being met. * Maintains metrics, records & reports as required. Ensures that inventory records are current and accurate. Prepares and maintains other records as required. * Processes adjustments & produces invoices. Assures proper invoicing of accounts by verifying computer-generated invoices. * Participates in Inventory Control. Arranges cycle counts and physical inventories and verifies quantities. * Acts as liaison between warehouse personnel and customer. Resolves problems as they occur and ensures that accurate and complete information is conveyed to all concerned. * Must comply with written policies as set forth in the company Code of Conduct, Dress Code policy, Attendance program and associate handbook.QualificationsQualifications: * Minimum of two (2) years customer service, inventory control, or accounting experience required. * Knowledge of distribution and logistics preferred but not requiredRequirementsAdditional Knowledge, Skills & Abilities * Must have good communication and interpersonal skills * Must be proficient in data entry * Spreadsheet skills preferred * Ability to read and comprehend basic instructions, to interpret documents such as safety rules, operating and maintenance instructions and procedures * Ability to write legibly * Must have good math skills * Ability to make decisions on customer acceptance based on past experience and fitness for use * Teamwork - showing a commitment to teamwork and collaboration. * Respect - extending dignity and respect to all people. * Integrity - fostering trust and a positive work environment. * Innovation - bringing creativity to the workplace. * Customer Focus - achieving Company, department, and personal goals through a strong customer focusThe hourly wage for this position is $18.50.Candidates are eligible for the following benefits: * PTO* 6 days sick time* 8 paid holidays* 1 paid "Personal Holiday"* Company Bonus Plan* 401(K) SAVE Plan* Annual Fixed Contribution* Medical, Dental, Vision, and Life & Disability coverage* Voluntary Benefits* Accident/Critical Illness/Hospital Indemnity Benefits* Tuition reimbursement and student loan assistance* Employee Assistance Program (EAP)* Health Savings Account (HSA) with employer funding and wellness incentives* Flexible Spending Account (FSA)* Employee Referral Program
Company:
APL Logistics
Posted:
November 4 on Broadbean
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More About this Listing: Rep II, Customer Service (CLS) (1st Shift) - Pleasant Prairie WI
Rep II, Customer Service (CLS) (1st Shift) - Pleasant Prairie WI is a Customer Service Customer Service Representative Job at APL Logistics located in Pleasant Prairie WI. Find other listings like Rep II, Customer Service (CLS) (1st Shift) - Pleasant Prairie WI by searching Oodle for Customer Service Customer Service Representative Jobs.
Rep II, Customer Service (CLS) (1st Shift) - Pleasant Prairie WI is a Customer Service Customer Service Representative Job at APL Logistics located in Pleasant Prairie WI. Find other listings like Rep II, Customer Service (CLS) (1st Shift) - Pleasant Prairie WI by searching Oodle for Customer Service Customer Service Representative Jobs.