This listing was posted on The Resumator.
Remote Customer Service Representative
Location:
San Diego, CA
Description:
FSTONE Technologies is looking for a customer support representative who is passionate about providing world-class customer service to join our fast-growing team. This role is a key support position and tasked with responding to customer inquiries and providing support to the business development team. This is a full-time position.Customer Service Responsibilities :Manage large amounts of incoming phone callsGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersRequirements and skillsProven customer support experience or experience as a Client Service RepresentativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyHigh school diploma Preferred skills and qualifications Experience in sales Experience in a call-center environment Proven track record of meeting or exceeding sales quotas If you are a motivated individual with a keen eye for detail and a passion for data management, we encourage you to apply for this exciting opportunity as a Customer service Rep.About FSTONE Technologies : Founded in 2001, FSTONE Technologies offers IT services worldwide. FSTONE Technologies services include Technology Consulting, Business Consulting, Workforce Solutions, IT Staff Augmentation, Client Services, and Outsourcing Services. FSTONE Technologies is headquartered in Piscataway, New Jersey.FSTONE Technologies is a HR & Staffing, Business Services organization dedicated to At FSTONE, we strive to deliver value through the combination of right people, processes, technologies and program management solutions. Our methods include- applying domain expertise in specific industry segments, utilizing a highly skilled technological workforce, leveraging a proven global delivery model that offers onsite, offsite and offshore development options, implementing quality processes and methodologies and yet, staying cost-effective. All in all, our expertise lies in providing trained and committed minds to help meet your business objectives, irrespective of the stage your business is in.Our employees enjoy a work culture that promotes [This problem-solving approach has not only earned us the unwavering confidence of our global clientele but has also given us the stature of consistently being rated one of the fastest growing IT companies nationally.].[FSTONE Technologies] benefits include [health, dental, life].Employees can also take advantage of [AD&D insurance, employee wellness and 401k plans] Powered by JazzHR
Company:
Fstone Technologies
Posted:
November 16 on The Resumator
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More About this Listing: Remote Customer Service Representative
Remote Customer Service Representative is a Customer Service Customer Service Representative Job at Fstone Technologies located in San Diego CA. Find other listings like Remote Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
Remote Customer Service Representative is a Customer Service Customer Service Representative Job at Fstone Technologies located in San Diego CA. Find other listings like Remote Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.