This listing was posted on The Resumator.
Program Manager (Critical Infrastructure Service)
Location:
Chicago, IL
Description:
Summary National Power, LLC is seeking a Program Manager to join our growing team! Under the general direction of and reporting to the Director of Broadband Service, The Program Manager is primarily responsible for overseeing all aspects of service for a large telecommunications customer's inside plant (ISP) service needs. The successful candidate will be self-motivated with prior experience managing large telecommunications service contracts, with a commitment to superior customer service and a team mentality. Essential Duties and Responsibilities Core duties and responsibilities include the following. Other duties may be assigned. Manage internal technicians to execute the preventative maintenance contract throughout their geographic territory. Track open tickets to ensure timely completion and communicate status to customer Communicate with customers to address questions, problems, and requests for service or equipment. Escalate to appropriate person/team as necessary Arrange for necessary repairs to restore service and schedule these repairs Order parts for needed repairs Successfully read and understand schematics, flowcharts, wiring diagrams and specifications Have/expand industry knowledge of AC & DC electrical and batteries to successfully review inspection reports and provide feedback to the customer on any future or immediate/urgent maintenance needs Successfully maintain preventative and emergency maintenance reports for customer review and access as needed Education/Experience/Skills High school diploma required – some college preferred 10+ years of experience managing facilities electrical powering and cooling service preferred Must have superior organizational skills as well as experience managing teams of service providers (self-perform and/or subcontractors) Excellent customer service skills required, to include verbal and written communication, phone and email etiquette and the ability to develop and maintain excellent working relationships Ability to work well in a changing work environment Requires advanced knowledge of the English language Intermediate knowledge of Microsoft Word applications, especially Excel Adept at the use of remote web applications and web services Proven team player Compensation and Benefits: Three weeks of paid vacation after 90 days (first year is pro-rated based on start date) Up to 9 paid company holidays Paid sick time Company-paid Life Insurance ($75,000) Company-paid Short-term and Long-term Disability Insurance Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company. 401(k) retirement savings plan with company matching Health Savings Account (HSA) Flexible Spending Accounts (FSA) Physical Demands Ability to sit for an extended time, up to 8 hours Frequently required to utilize hand and finger dexterity; typing The ability to hear and speak effectively (i.e. over the phone, in person, or video conferencing) Additional Info Criminal background check, pre-employment drug screen and MVR required. This is a remote position and will require the employee to work from home. Equal Opportunity Employer: National Power, LLC is an Equal Opportunity Employer and VEVRAA federal contractor. National Power affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, gender identity or any other status protected under local, state or federal laws. Powered by JazzHR
Company:
National Power
Posted:
October 26 on The Resumator
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to The Resumator
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Program Manager (Critical Infrastructure Service)
Program Manager (Critical Infrastructure Service) is a Executive Program Manager Job at National Power located in Chicago IL. Find other listings like Program Manager (Critical Infrastructure Service) by searching Oodle for Executive Program Manager Jobs.
Program Manager (Critical Infrastructure Service) is a Executive Program Manager Job at National Power located in Chicago IL. Find other listings like Program Manager (Critical Infrastructure Service) by searching Oodle for Executive Program Manager Jobs.