ResponsibilitiesJob ObjectivesLearn to provide the best patient background through assisting the pharmacist and pharmacy teammates in accordance with state and federal regulations.Responsible for using pharmacy systems to obtain patient and drug details and process prescriptions.Models and delivers a distinctive and delightful customer background.Learns and champions pharmacy policy, procedures, and customer service best practices needed to perform as a future pharmacist.Job qualifications/TasksCustomer BackgroundEngages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer background.Models and shares customer service best practices with all teammates to deliver a distinctive and delightful customer background, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).Develops strong relationships with customers.OperationsLearn from store and pharmacy teammates, field leadership, teammates and customers/patientsUnder the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.Performs duties as assigned and supervised by the pharmacist in accordance with Walgreens standard operating procedures for entering, 3rd party processing, filling, and dispensing prescriptions.Assists pharmacists and other healthcare providers in delivering patient care and services that are within the state scope of practice for pharmacy interns including patient counseling and other health services (i.e. blood pressure, medication therapy management).Immediately reports prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.Strictly adheres to the Walgreen Co. policy regarding Good Faith DispensingResponsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products.Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.Complies with all company policies and procedures; maintains respectful relationships with coworkers.Complete special assignments and other tasks as assigned.Training & Personal DevelopmentComplete required trainingMaintains knowledge and skill in healthcare and pharmacy, including latest news and developments.
June 19 on Professional Diversity Network