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Patient Engage - Customer Success Manager | Manager in Executive Job in American Fork UT | 54641371

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Patient Engage - Customer Success Manager

Location:
American Fork, UT
Description:

Job Functions: Other - Description Henry Schein 1 delivers connected dental software and services, combined with expert business coaching, to help practices improve every aspect of practice management and grow profits. Our platform for integrated applications lets dental technology connect, share data and automate more tasks, creating a new digital workflow that helps teams work smarter and more efficiently. Our advanced integration improves each stage of the patient background - from 1st contact and scheduling, to delivery of treatment and recurring care. Henry Schein 1 unifies market-leading software, web tools, support, and patient services into 1 platform that is a standard for connecting all practice dental technology. JOB OVERVIEW: This position is responsible for the overall health and increasing retention of Patient Engage accounts. Onboard accounts, proactively reach out to improve health based on business triggers, conduct quarterly/annual business reviews, and maintain a creditable and healthy relationship with the customer. CRITICAL RESPONSIBILITIES: Onboard new customers by managing account creation, coordinating software installs, training the customer on the product, ensure product adoption/usage, and provide ongoing support as their primary point of contact Monitor customer*s ongoing health scores and product utilization to proactively engage customers to prevent attrition and ensure customer satisfaction with product and services Develop and maintain creditable and strong relationships with business owners by performing regular quarterly/annual business reviews, business assessments, and status reports Handle escalated customers with a high-level of professionalism and tact Work with at risk accounts to conduct a business review, develop resolution plans, and align internal resources to resolution Maintain a thorough understanding of, and be prepared to report on, all assigned customers in terms of opportunities, current issues, and likelihood of renewal Regularly share best practices with the rest of the Customer Success team Requirements MIN WORK BACKGROUND: Typically two to 4yrs of related professional expertise. PREFERRED EDUCATION: Typically a Bachelor*s Degree or global equivalent in related discipline. GENERAL SKILLS * COMPETENCIES: Basic understanding of industry practices General proficiency with tools, systems, and procedures Basic planning/management skills and techniques Good decision making, analysis and issue solving abilities Excellent verbal and written correspondence abilities Basic presentation and public speaking skills Basic people skills Developing professional credibility SPECIFIC KNOWLEDGE * SKILLS: Consultative approach to customer success Deep customer empathy Customer background champion Exception Demandforce product knowledge Expertise to have difficult conversation with customers Understanding of competitive landscape Full time Benefits Available: Earn generous PAID-TIME-OFF (Paid Time Off) 7 Company Paid holidays Competitive Medical, Dental, and Vision benefits 401K with competitive company match Flexible Spending Account (FSA) Life Insurance, Short and Long-term Disability, AD*D Lunch delivered daily from local restaurants for purchase Onsite gym with personal trainer options Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against candidates or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. For more details about career openings at Henry Schein, please visit our web siteat: (please click on the apply button below). PWDNET CC:(see application details)00.2815.0767 Job Field: Administrative See position overview
Education/experience:
Graduate Degree
Posted:
August 16 on LatPro
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More About this Listing: Patient Engage - Customer Success Manager
Patient Engage - Customer Success Manager is a Executive Manager Job located in American Fork UT. Find other listings like Patient Engage - Customer Success Manager by searching Oodle for Executive Manager Jobs.