Overnight Closer - Part Time
Position description Job Summary The Overnight Closer (Member Services Representative) will be responsible for creating a positive member background by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member background by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member’s accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Close shift for that business day. Create a bank deposit for next day. Requirements/Requirements Customer service background desired. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Strong listener with the expertise to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High-school diploma/GED equivalent required. Must be eighteen years of age or older. Physical requirements Continual standing and walking during shift. Continual talking in person or on the phone during shift. Expertise to work third shift (overnights). Must be able to occassionally lift up to 50lbs. Will occasionally encounter toxic chemicals during shift.
September 21 on ZipRecruiter