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Order Processing and Customer Service Representative
Location:
Minneapolis, MN
Description:
Company Overview: Duncan Co. is a leader in providing reliable industrial flow control solutions. We are looking for an enthusiastic and detail-oriented Order Processing and Customer Service Representative to join our team. This role focuses on managing orders and providing excellent customer service post-order placement. Job Overview: The Order Processing and Customer Service Representative will be responsible for ensuring that all customer orders are entered accurately and processed efficiently. You will act as a liaison between sales, logistics, and customers to guarantee customer satisfaction and timely delivery. Key Responsibilities: * Order Management: Accurately enter and process customer orders, ensuring adherence to company procedures. * Customer Support: Handle customer inquiries regarding orders, shipping, and delivery timelines with professionalism. * Documentation: Maintain accurate records of order details, invoicing, and shipment tracking. * Communication: Serve as the main point of contact for post-order customer interactions, providing updates and resolving any issues that may arise. * Problem-Solving: Quickly address and rectify order discrepancies or issues to maintain customer satisfaction. * Collaboration: Work with the warehouse and logistics teams to ensure orders are prepared and shipped as promised. Qualifications: * Experience: Previous experience in order processing, customer service, or a related role, ideally within an industrial or technical environment. * Education: High school diploma or equivalent; post-secondary education or technical training is a plus. * Skills: + Strong communication and organizational skills. + Familiarity with order management software and systems. + Excellent attention to detail and problem-solving capabilities. + Ability to multi-task and prioritize in a fast-paced environment. * Technical Knowledge: Basic understanding of industrial products and order workflows is preferred. Preferred Attributes: * Customer-Focused: A proactive approach to providing excellent customer service. * Adaptable: Comfortable working in a dynamic environment with shifting priorities. * Team-Oriented: Ability to collaborate effectively with different departments. Why Join Us? * Join a team that values efficiency, innovation, and customer satisfaction. * Competitive compensation and comprehensive benefits. * Opportunities for growth and development within a stable and respected company. * Be part of a supportive and dynamic work environment.
Company:
Duncan
Posted:
November 15 on Equest
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More About this Listing: Order Processing and Customer Service Representative
Order Processing and Customer Service Representative is a Customer Service Customer Service Representative Job at Duncan located in Minneapolis MN. Find other listings like Order Processing and Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
Order Processing and Customer Service Representative is a Customer Service Customer Service Representative Job at Duncan located in Minneapolis MN. Find other listings like Order Processing and Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.