Job overviewAn Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service.When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.Required functions:1. Management- Support the planning, execute the display and maintenance of off-shelf merchandise- Minimum experience- Promote CVS customer service culture. (Greet, offer help, and thank)- Supervise the store's crew through assigning, directing and following up of allactivities- Work efficiently with store management and store crews- Handle all customer relations issues in accordance with company policyand promote a positive shopping background for all CVS customers*Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)- Price merchandise- Stock shelves- Assist customers with their questions, problems and complaints- Effectively communicate details both to and from store management and crews2. Customer Service- Maintain customer/patient confidentiality3. Merchandise/Presentation- Support the planning, execute the displays, sign and inventory of weekly,promotional, and seasonal merchandiseDeductive reasoning expertise, analytical abilities and technical skills.Advanced communication expertise, supervision, and influencing skillsExpertise to work a full time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arisePreferred RequirementsBackground as a retail supervisorEducationHigh-school degree or equivalent preferredBusiness OverviewIt's a new day in health care.Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.We offer a diverse work background that empowers colleagues for career success. In addition to skill and background, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military background (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-XXXX or XXXX@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-XXXX.
November 19 on Professional Diversity Network