Position overviewThe Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service.Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:- Customer service leadership- Financial management- Employee staffing, training, and development- Overall store management, supervision, and policy implementation- Sales and inventory managementUnlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Applicants with a short term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.Critical functions:1. Management*Lead others and work efficiently with store crews*Supervise, assign and direct activities of the store's crew*Effectively communicate details to store crew and supervisors in an open and timely manner*Support Store Manager with actions plans for operational and service improvement2. Customer Service*Assist customers with their questions, problems and complaints*Promote CVS customer service culture (greet, offer help, and thank)*Minimum experience*Deductive reasoning expertise, advanced analytical abilities and technical skills.*Advanced communication expertise, leadership, supervision, and influencing skill*Expertise to work a full time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arisePreferred Requirements*Background as a retail manager or supervisorEducation*High-school certificate or equivalent requiredBusiness OverviewIt's a new day in health care.Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.We offer a diverse work background that empowers colleagues for career success. In addition to skill and background, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military background (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-XXXX or XXXX@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-XXXX.
October 18 on Professional Diversity Network