Praneeth Patlola
This listing was posted on Willhire.
Operations Analyst
Location:
Pittsburgh
Description:
Job Description OverviewThe Procurement Operations Specialist is the face and voice of SAP Ariba to our customers, building relationships in each interaction. Specialists help our customers maximize the benefits of Ariba solutions to facilitate a global exchange of goods and services in the world’s largest business to business trading community. They use their expertise and collaborate with team members and customers across the globe to provide detailed solutions that exceed expectations.Duties and Responsibilities• Provides inbound application and functional support for all relevant Ariba applications, both internally and externally, by way of chat, webform and phone.• Resolves 80% of issues without escalation.• Respond to customer inquiries in a timely manner and within service level objectives.• Successfully documents all requests through the CRM system while adhering to all documented procedures.• Provides general assistance to other teams within Global Customer Support and SAP Ariba.• Conducts all customer interactions in a manner that presents Ariba in a positive light. Specialists are required to be respectful, fair, gracious and knowledgeable and to uphold the core values established by Ariba.• Ensures that individual performance meets or exceeds the department standards.• All other duties as assignedBasic Minimum Qualifications• Bachelor’s degree or 2-year Technical school degree preferred.Preferred Qualifications - Bilingual Candidate who speaks Spanish and English• Technical aptitude. Knowledge in computer hardware and software applications along with experience using the Internet.• Minimum of 1 year work experience preferred.• Customer focus and stress tolerance.• Superior communication and telephone skills.• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.• Strong troubleshooting and problem-solving skills.• Ability to adapt support style to align with the technical capabilities of the customer.• Previous customer service experience strongly desired.• Experience or education in working with individuals from diverse cultures preferred.
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to Willhire
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Operations Analyst
Operations Analyst is a Warehouse & Transportation Operations Analyst Job at Sap located in United States. Find other listings like Operations Analyst by searching Oodle for Warehouse & Transportation Operations Analyst Jobs.
Operations Analyst is a Warehouse & Transportation Operations Analyst Job at Sap located in United States. Find other listings like Operations Analyst by searching Oodle for Warehouse & Transportation Operations Analyst Jobs.